What are the responsibilities and job description for the Service Manager position at Tire Discounters?
Tire Discounters, the nation's largest family-owned and operated tire business, was founded almost 50 years ago. We are dedicated to providing exceptional automotive service with a focus on transparency and care to our nearly 2,300 team members, we offer diverse career paths, industry-leading training, and a commitment to our core values.
As a family-owned tire and automotive service retailer, our mission is to prioritize people and safety above all else. We are dedicated to delivering a "WOW" experience to our customers and team members, with a commitment to always do the right thing and challenge the status quo.
Position Overview
As a Service Manager, you'll lead and support a team of Service and Tire Technicians to deliver high-quality service and ensure customer satisfaction at your store.
Key Responsibilities
- Lead and coach technicians, manage performance, and assist with hiring.
- Oversee service bay workflow and communicate wait times to sales staff.
- Ensure clear communication between the shop and customers.
- Promote safety and meet quality and service standards.
- Drive customer satisfaction and teamwork.
Requirements
- Experience in automotive service/repair (certifications preferred).
- Management experience with strong leadership skills.
- Excellent communication and multitasking abilities.
- Strong work ethic and goal-oriented mindset.
- Valid driver's license and availability to work Saturdays.
- Ability to stand for long periods, bend, and lift up to 75 lbs.
- Authorized to work in the USA (18 ).
- Comfortable with occasional mechanical hazards and outdoor conditions.
Career Path
Service Manager General Manager Regional Manager
Compensation
Pay: $55,000 - $70,000 annually
Service Managers are paid a weekly hourly rate, and earn monthly individual spiffs as well as participating in the monthly store bonus.
Why Tire Discounters?
- Growth Opportunities: well defined paths for career advancement. Many leaders within our family cut their teeth in the store.
- Skill Development: Paid company training at all levels, led by master certified trainers and experienced leaders. We offer a company tool program as well!
- Competitive Pay & Benefits: Solid compensation plan and a full suite of benefits to choose from.
- Supportive Team: You'll roll with the best team in the business. Since day one, we've been family-owned and operated, and that shows!
Salary : $55,000 - $70,000
