Collections Manager

Exciting Opportunity!

Our client is looking to add a Collections Manager to their growing corporate team here in Memphis, TN. This is a Full-Time, in-office position that offers a competitive salary and great company benefits.

Our client has a rich Memphis-based history of over 40 years. As an employee-owned company, they operate their business with the highest integrity, manage assets, and maximize their team's fullest potential. We are looking for like-minded individuals who take pride in what they do and serve/assist others as a way of life. They offer an incredible supportive and collaborative work environment along with great benefits and a tenured corporate team.

In this role, you will serve as the vital piece to the Corporate Credit team managing and directing activities as well as serving as an intermediary between Sales, Corporate and customers. You will be the company’s business partner striving to provide outstanding customer service to all parties involved. Your professionalism and consistent positive attitude will help foster strong partnerships & professional relationships with dealers, sales teas and customers while handling multiple and sometimes complex tasks throughout the day.

Please read the responsibilities, functions and qualifications below and if you feel you are the one to take on this incredible opportunity then we want to hear from you today!

Key Responsibilities:

• Maintain DSO & Minimize Bad Debt: Ensure consistent management of Days Sales Outstanding (DSO) and proactively reduce bad debt exposure.
• Customer Service & Collections: Address customer inquiries related to collection issues, process refunds, resolve account discrepancies, and manage short payments.
• Account Monitoring & Maintenance: Oversee assigned accounts, including customer calls, account adjustments, small balance write-offs, reconciliations, and credit memo requests.
• Collaborative Collections: Partner with Sales and Senior Management when necessary to expedite collections.
• Communication with Sales: Regularly communicate and follow up with the Sales Department to ensure timely resolution of customer account issues.
• Relationship Management: Foster strong, cooperative working relationships with dealers, sales teams, and customers.
• Additional Tasks: Complete other duties and tasks as assigned by the Manager.

Essential Functions:

• High-Volume Customer Outreach: Conduct frequent phone calls to delinquent customers to address outstanding balances.
• Customer Service Excellence: Provide professional, courteous service to dealers and the sales team, ensuring their satisfaction and resolving concerns promptly.
• Reporting: Prepare and submit weekly and monthly reports to the direct supervisor. Delinquency Notifications: Distribute monthly delinquency notices to customers.
• Dispute Resolution: Address customer disputes and work to resolve payment issues for outstanding balances.
• Internal & External Communication: Serve as the primary point of contact for both internal teams and external customers.
• Team Participation: Engage in team meetings and contribute to the planning of department activities.
• Goal Achievement: Meet and exceed defined department goals, activity metrics, and key performance indicators (KPIs).

Required Skills & Qualifications:

• Experience: Minimum of 10 years of high-volume corporate collections experience.
• Knowledge: Strong understanding of billing and collections procedures, with comprehensive accounts receivable knowledge.
• Attention to Detail: Ability to manage complex accounts while maintaining accuracy and thoroughness.
• Goal-Oriented: Results-driven with a focus on meeting or surpassing collection targets.
• Customer Service Commitment: Dedicated to providing exceptional service to both internal and external customers.
• Communication Skills: Excellent verbal and written communication skills to interact effectively with customers, colleagues, and management.
• Time Management: Ability to prioritize tasks and manage multiple responsibilities efficiently.
• Good Attendance: Regular and reliable attendance is required for this role.

What We Offer:

• $63,000 - $70,000 per year to start
• Great Company Benefits (Health, Dental, 401k & more)
• Supportive and Collaborative Work Environment

Job Type: Full-time

Pay: $63,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Experience:

• Collection management: 5 years (Required)
• Accounts receivable: 5 years (Required)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Memphis, TN 38111 (Required)

Work Location: In person

Salary : $63,000 - $70,000