Directs and coordinates activities concerned with the operation of a calling center within company guidelines and policies. Essential Duties and Responsibilities. Coordination of information between Client Services, Operations, Quality Assurance, Training, and related departments to ensure that all client and company goals are being attained. Assist with gathering and communicating client expectations in a completely documented form from intake t...
Las Cruces, NM | Temporary | Full Time | Part Time
$33k-41k (estimate)
2 Months Ago
We Foster an Atmosphere of Mutual Respect and Open Communication at All Levels. That’s why life here is a little different than other work environments. Not only do we provide superior customer care, we have fun while we do it. We operate as a single team to lift each other up, thriving and encouraging one another to succeed. Time and time again, our employees say their coworkers feel like family and that they are celebrated at every level with a...
TLC Associates is proud to partner with FEMA (Federal Emergency Management Agency) to help those in crisis. This temporary position will be primarily assisting callers with questions and concerns around local or state emergencies. Due to the nature of the type of work, need is very sporadic and there is not guarantee on length of employment or starting date. Your information will be kept on record and you will be contacted when FEMA needs assista...
Support Operations and Client Services by organizing, developing, and conducting specific training classes for associates. Essential Duties and Responsibilities. Plan and implement all training classes as assigned to insure adherence to client and company expectations. Train new programs and monitor for success for required number of days. Prepare and update training outlines, timelines, and product knowledge tests for all applicable programs. Tr...
