What are the responsibilities and job description for the Dispatch Service Representative position at Tom Drexler Plumbing?
Join Our Dynamic Team as a Dispatch Service Representative
Location: Louisville, KY
Tom Drexler Plumbing, Air & Electric is seeking a vibrant, enthusiastic Dispatch Service Representative with excellent communication and customer service skills. If you're someone who thrives in a fast-paced environment and is ready for a rewarding career, we want you to be part of our team!
About Us
For over 30 years, Tom Drexler Plumbing, Air & Electric has been a trusted name in the industry, known for providing top-tier service with integrity and quality. We offer excellent career opportunities for a variety of positions, including plumbers, HVAC professionals, electricians, customer service representatives, dispatchers, and more! We pride ourselves on hiring dedicated, long-term team members who are committed to excellence.
Your Role as a Dispatch Service Representative
As the backbone of our customer service operations, you'll play a key role in ensuring smooth coordination between our customers and technicians. Your daily responsibilities will include:
- Handling inbound service calls for residential plumbing, HVAC, and electrical services
- Scheduling and prioritizing service calls and dispatching technicians efficiently
- Providing timely, professional confirmation of service arrival times
- Partnering with technicians to ensure they have accurate job details
- Rescheduling and reassigning calls to meet urgent or high-priority needs
- Following up with customers to ensure satisfaction and gather feedback
- Performing other duties as assigned
Open Availability is a must! We need someone who is flexible and can accommodate a variety of schedules.
What Were Looking For
Were looking for someone who is ready to take on a fast-paced, challenging role and has:
- Exceptional communication skillsboth verbal and written
- A customer-focused mindset with a passion for delivering outstanding service
- Strong organizational skills and attention to detail
- Ability to build strong relationships and contribute to a team-oriented atmosphere
- Professional phone presence
- Basic computer literacy
- A strong work ethic and a drive to succeed
Experience & Education
- Previous call center experience is preferred but not required
Compensation & Benefits
- Competitive Pay: $18-20/hour
- Comprehensive Benefits Package:
- Dental, Vision, and Healthcare Plans
- 401(k) with company matching
- Short-Term and Long-Term Disability
- Company-Paid Life Insurance
- Paid Time Off (PTO) and Paid Holidays
- Employee Discounts
Ready to Make a Difference?
This is your chance to join a dedicated, growing team that is committed to delivering exceptional service to our customers. Apply today and take the next step in your career with Tom Drexler Plumbing, Air & Electric!
EOE - Equal Opportunity Employer
Dont waitapply today and start your career with us!
Salary : $18 - $20
