NonMedical Case Manager

Reporting to the Case Management Supervisor and/or their designee, the Non-Medical Case Manager is responsible for providing Non-Medical Case Management Services, that include EFA and Co-Morbidity Services and monitoring Ryan White eligibility. 

Contacts and interactions vary and may involve multiple constituencies such as direct interaction with THC’s executive management, community organizers, the general public, THC’s patients, physicians, colleagues, assigned staff, vendors, contractors and consultants for the purpose of providing and exchanging information.

Example of Essential Job Functions   

• Manages a caseload of patients
• Ensures all intake assessments are completed and assessments are reviewed semi-annually
• Ability to assess clients for needs related to treatment education, risk reduction and prevention.
• Responsible for all new patients are properly oriented to the unit (i.e. understand rules, policies, procedures, sign consent/release of information forms)
• Responsible for developing, implementing and evaluating individualized patient care plans
• Establishes long and short term goals for the patient which are S-M-A-R-T(Smart, Measurable, Achievable, Realistic, Timely)
• Ensure the patients are linked to care management and staff adhere to appropriate lines of communication that promote team based and patient centered care
• Ensure that advance preparations for patients are coordinated for providers and with patients.
• Participates in patient centered interdisciplinary care conferences and meetings as required.
• Acts as a liaison between patients, their families and healthcare providers
• Improve patients’ quality of life through collaboration and follow up care
• Ensure customer service standards are continuously demonstrated.
• Facilitate collaboration between community health education resources and the patients
• Assist patients with creating, monitoring and documentation of self-management goals and follow up with patients regarding set goals, identify for needs assessment. 
• Effectively tracks outcomes of care on an individual and aggregate basis regarding the patients 
• Gathers and documents attempts to gather program eligibility information.
• Assist with navigation in patients’ use of health center services
• Participates in professional development opportunities and attends staff/team meetings as deemed necessary
• Documents in medical record per policy and standards
• Provides in-service training, and on-the-job training to new staff within the scope of service
• Maintains information in a confidential manner in compliance with HIPAA and confidentiality policies and procedures.
• Performs other duties as assigned.
• Travel is required 

Minimum Education, Training and Experience Required 

• AA Degree Required 
• Bachelor’s Level Degree preferred

One year Case Management experience preferred