What are the responsibilities and job description for the Front Desk Associate position at TownePlace Suites by Marriott Fresno Clovis?
Front desk associates are the first to greet and welcome our guests when they arrive. They are responsible for checking guests in/ checking guests out. Verifying reservations, checking rate codes, helping answer all guest questions/complaints. Multiple shifts available. Full time or part time available.
Duties include:
- Greet and register guests in a friendly manner.
- Assist in taking reservations, pre-registrations, and room blocking.
- Assist groups upon arrival.
- Be the first to handle and resolve guests issues.
- Process payment according to procedure.
- Upsell additional facilities and Market items.
- Perform check out tasks.
- Ensure the bank till is accurate and make your drop accordingly.
- Answer questions and cater to any guests needs.
- Communicate with all departments in the hotel.
- Additional tasks may be assigned at any given time.
- BONUS::: FOSSE knowledge
Job Types: Full-time, Part-time
Pay: $16.50 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Vision insurance
Shift:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Overnight shift
Experience:
- Hotel: 1 year (Required)
Work Location: In person
Salary : $17 - $20
