What are the responsibilities and job description for the Hotel Night Auditor position at TownPlace Suites by Marriott?
Job Summary:
We are seeking a detail-oriented and customer-focused individual to join our team as a Night Auditor. As a Night Auditor, you will be responsible for ensuring the smooth operation of our hotel during the overnight hours. This is a vital role in providing exceptional guest service and maintaining the financial integrity of the hotel.
Duties:
- Perform night audit procedures to reconcile daily hotel transactions and ensure accuracy
- Verify and balance revenue and settlements, including room charges, food and beverage charges, and other miscellaneous charges
- Prepare daily reports summarizing hotel operations and financial activities
- Assist with guest check-in and check-out processes as needed
- Respond to guest inquiries, concerns, and requests in a professional and timely manner
- Handle guest complaints or issues, escalating to management when necessary
- Maintain knowledge of hotel services, amenities, and local attractions to provide recommendations to guests
- Ensure the safety and security of guests by monitoring access to the hotel during overnight hours
- Collaborate with other hotel staff to ensure a seamless guest experience
Requirements:
- Previous experience in hospitality management or night audit preferred
- Knowledge of hotel operations, guest services, and front desk procedures
- Strong attention to detail and ability to accurately perform financial calculations
- Proficient in using computer systems, including property management systems (PMS) and phone systems
- Excellent communication skills with the ability to interact effectively with guests and team members
- Bilingual skills (English/Spanish) are a plus
We offer competitive pay rates and benefits for eligible employees. Join our team today and contribute to creating memorable experiences for our guests!
Note: All positions must be paid, including internship positions.
Job Type: Part-time
Pay: $15.00 - $17.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Monday to Friday
- Nights as needed
- Night shift
- On call
- Overnight shift
- Overtime
- Weekends as needed
People with a criminal record are encouraged to apply
Ability to Relocate:
- Warren, MI 48092: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $17