What are the responsibilities and job description for the Service Communication Center Representitive position at TOYOTA OF SCRANTON?
Job Details
Job Location: SCRANTON, PA
Salary Range: Undisclosed
Description
Toyota of Scranton is growing!!! We are now hiring dynamic, service-oriented individuals. Our employees enjoy a culture of respect and integrity, and we provide a rewarding, respectful and energizing environment. It is an inclusive culture based on trust, integrity, humility, and passion. Our employees are creative, anticipatory, and have a tremendous sense of urgency. We are looking for hard working and dedicated individuals join our Service Team. This position will require great communication skills and a want to learn. If you are ready to join an organization that values its customers and employees, we want to talk to you!
We Currently Offer:
- Health Insurance
- Dental Insurance
- Vision Insurance
- Disability Insurance
- Life Insurance
- Supplemental Insurances
- 401K with company match
- On the Job Training
Responsibilities:
- Inbound and Outbound phone calls with intent to inform customers and schedule appointments for the service department.
- Internet Service Leads.
- Retention and Recall Campaigns.
- Re-Marketing Declined Operations.
- Toyota Care Plus Marketing.
- Pre-Write ROs.
- Daily set up for the ASMs.
- Print and review national service history.
- Toyota Express Maintenance Write-Up.
- Basic Warranty Assistance for Customer Concerns.
- Basic understanding of Mechanical Operations and Recall Campaigns.
- Assist the ASMs in updating customers throughout the day.
- Identify potential customers for sales opportunities.
Requirements:
- High School diploma or equivalent required
