What are the responsibilities and job description for the Casualty Claims Adjuster position at U-Haul?
Location :
1 Ivy Brook Blvd #160, Ivyland, Pennsylvania 18974 United States of America
Under the general direction of the Claims Manager, Repwest Insurance Company, responsible for the investigation, evaluation and settlement (either by denial, compromise or payment) of claims arising from physical damages to vehicles, property of customers (higher and more complex cases) and third parties (medium to high exposure bodily injury claims). Direct tasks and activities of independent adjuster and other support services. Review and negotiate rates for services provided. Supervise work product of subordinate adjusters on complex claims. Perform a variety of duties which require in-depth knowledge, specialized training and experience to understand risks under management, products offered and insurance investigation techniques within the claims office. Must maintain integrity of proprietary information.
This is an in-office position located at Pennsylvania.
Essential Duties : (Note : Essential duties are not exhaustive and may be supplemented as necessary).
Provide technical guidance and training to Claims Adjusters (I & II).
Guide and direct Claims Adjusters (I & II) in the performance of their duties and assist and advise them on problem claims and / or questions.
Receive correspondence or phone call alleging some type of loss or claim from insured and / or claimant.
Review existing pertinent correspondence or talk to a party on the phone.
Send out letters and necessary forms required.
Take recorded statements whenever possible.
Determine if an independent adjuster is required and make proper arrangements by contacting local adjusting bureau in that area by letter or telephone.
Gather facts pertinent to the liability of the claim by written correspondence, telephone and services of an independent adjuster, if necessary.
Evaluate data supplied by police reports, repair statements, contracts, witness statements, claims settlements, etc. to determine if liability exists.
Prepare a formal denial by dictating a letter to go out under the Claims Manager’s signature if there is no coverage.
Evaluate and negotiate the amount of the claim according to the facts of the accident and investigation if there is coverage and exposure.
Use full judgment and discretion to settle at a fair price, after proper investigation, claims of a highly complex nature within adjuster’s authority limits (typically $15,000 or more) without sacrificing quality of work to meet established standards of quantity.
Must become licensed in all states handled, within six months of employment, which require an adjuster’s license.
Utilize the adjuster’s experience, knowledge and judgment to provide the insured and / or claimant with the best possible service, thereby avoiding complaints.
Maintain a number of pending claims within acceptable limits and control expenses through proper work organization.
Exercise independent judgment and discretion to handle litigated claims and large claims including high exposure bodily injury and property damage claims.
Keep abreast of industry trends and new practices and methods by formal schooling and reviewing technical publications.
Maintain productivity records reflecting claims assignments, opening & closing, outstanding claims and other similar materials as directed by Claims Manager.
Take recorded statements as required.
Must read and follow fair claims practices of states for which they are accountable.
Meet or exceed company and department performance goals.
Other Duties Performed Occasionally or Infrequently :
May perform the duties of the Claims Supervisor as required by vacation or absence.
Education / Training Requirements :
Bachelor’s degree in business or a related field or the equivalent in experience.
Possession of professional licenses or the ability to secure the same within a six-month period if available in location of employment.
Experience :
4 - 5 years in claims or a related field. This position requires working knowledge of multiple state insurance rules, regulations and unfair claims practice, medical terminology, legal terminology and processes and negligence laws.
U-Haul / Repwest Offers :
Full Medical Coverage
Prescription plans
Dental & Vision Plans
Registered Dietitian Program
Gym Reimbursement Program
Weight Watchers
Virtual Doctors’ Visits
Career stability
Opportunities for advancement
Valuable on-the-job training
Tuition reimbursement program
Free online courses for personal and professional development at U-Haul University®
Business travel insurance
You Matter Employee Assistance Program
Paid holidays, vacation, and sick days
Employee Stock Ownership Plan (ESOP)
401(k) Savings Plan
Life insurance
Critical Illness / Group Accident
24-hour physician available for kids
MetLaw Legal program
MetLife auto and home insurance
Mindset App Program
Discounts on cell phone plans, hotels, and more
LifeLock Identity Theft
Savvy consumer wellness programs - from health care tips to financial wellness
Dave Ramsey’s SmartDollar Program
U-Haul Federal Credit Union
U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are : Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.
U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
Salary : $15,000
