What are the responsibilities and job description for the Contact Center Representative position at UMassFive College Federal Credit Union?
Position Summary:
It is the responsibility of the Contact Center Representative to perform a wide variety of duties to support our members with their financial needs. The primary daily duties of the Contact Center Representative include:
- Providing phone and video-based member service via our Contact Center Telephone Queue and our Interactive Teller Machines (ITM).
- Conducting financial transactions, Online Banking and Mobile App assistance, Debit Card & Credit Card assistance, loan payments, opening additional deposit accounts, research, reviewing and processing ATM check deposits.
- ITM (Interactive Teller Machines) balancing and transaction research, maintaining ITM spreadsheets, and monitoring and reporting ITM machine errors.
- Educating members about products and services that will aid in their financial wellbeing, including financial advisory services and commercial services.
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