Customer Experience Administrator

Recognized as one of Crain’s “Best Places to Work in Chicago” as well as a 2023 “Great Places to Work”, by the Great Place To Work Institute Inc., Sasser prides itself on supporting an employee-driven, opportunity-based culture that empowers, recognizes, and rewards its employees. From highly competitive benefits to exciting employee events to organic, grassroots philanthropy and volunteerism, Sasser is an awesome place to begin and grow your career. We are a fourth-generation, family-held transportation asset services and management company with roots dating to 1928. Sasser’s six subsidiary units are leaders in providing commercial- and industrial-focused rail, automotive, containerized shipping, and aviation transportation equipment solutions including asset leasing, fleet administration management, asset repair and maintenance, and innovative technology services.

Sasser Family Companies includes subsidiaries Chicago Freight Car Leasing, Union Leasing, CF Rail Services, Express 4x4 Truck Rental, Xced Aviation Services, and Falcon Lease. To learn more about what makes Sasser special, visit www.sasser.com.

Established in 1955, Union Leasing provides flexible vehicle lease financing and highly customized fleet management services to corporate and rental customers nationwide.

What We Offer

In Sasser’s employee-driven, opportunity-based culture, our employees help chart the course for our success. That is the reason that we believe that the most important investment we'll ever make in our business is you. Sasser employees enjoy a competitive benefits program that:

• Covers 85% of your medical premiums
• Includes a 100% Company-paid disability and life insurance plans
• Includes a 401K plan with company match PLUS additional end-of-year funding
• Includes Incentive Plans
• Provides paid maternity and paternity leave for new parents, as well as a monetary gift towards a 529 education account
• Provides training and tuition reimbursement
• Provides community service opportunities, employee recognition programs, and lots and lots of celebrations!

The Customer Experience Administrator assists the Account Management team with tasks related to the day-to-day interaction with Union Leasing’s strategic customers to answer questions, resolve issues, and order vehicles and Maintenance packets. This includes service via email and phone directly and through monitoring of our driver call center line. Additionally, The Customer Experience Administrator will work closely with our customers, maintaining and servicing small Union clients, generally under 25 vehicles in fleet. The Customer Experience Administrator is a development position for the Account Manager role at Union Leasing.

As a Customer Experience Administrator, Here's What You'll Do:

• Provide Account Management support and assist with daily administrative tasks.
  • Manage Insurance requests and updates
  • Pay storage and transport invoices
  • Update VLOC fees from License & Title
  • Manage and Distribute mail
  • Input disposal requests
• Answer customer and driver calls.
• Involvement in the set-up process, interacting with all functional areas of the Company on behalf of the Account Managers and Sales team.
• Incoming and outgoing communication with accounts relative to relationship building and problem resolution. Interactions will be at Account Manager’s direction.
• Work with Sales team to deliver the highest level of customer satisfaction, assist in preparing materials for additional services offered.
• Assist in generating key reports and/data files.
• Analyze data and provide overall review of Union Leasing programs to the clients with sales.
• Assist with projects related to the management of accounts.
• Maintain and manage accounts as assigned.
• Any other duties as assigned by the Manager of Customer Experience.

Note: Responsibilities include the expectation to always act to support the interests of the department and organization and to perform other duties as assigned to ensure the successful achievement of departmental and company objectives.

Here's What it Will Take to be Successful in This Role:

• Bachelor’s Degree in Business or related field preferred.
• 1-3 years of experience in an administrative function.
• 1-3 years of experience in the fleet management industry preferred.
• Ability to multi-task
• Word, Excel and PowerPoint skills
• Ability to work independently and with minimal supervision when given projects
• Ability to provide sound problem solving, analysis, and critical thinking
• Excellent attention to detail and project management experience
• Exceptional written and verbal communication skills required
• Work collaboratively and efficaciously as a team member
• Values should be consistent with company values: Accountability, Creativity, Commitment, Passion, & Respect.
• Desire to provide quality client service and support
• High level of integrity and regard for confidentiality

Physical Demands

This job operates in a professional environment and routinely uses standard office equipment such as computers, phones, copy machines, filing cabinets, printers and fax machines.

Working Conditions
This position will be based out of our office in Oak Brook, Illinois. Until the Company moves to Oak Brook in early 2026, this will temporarily work out of the office in Schaumburg, Illinois. This role also offers remote work flexibility with 3 days in office, and 2 days remote

Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.