Loan Servicing Manager

Team Management:

·        Manage daily work assignments and schedules to ensure appropriate coverage. Oversee and monitor volume and ensure tasks are completed within time frames.

·        Oversee daily teller balancing and branch balancing.

·        Develop and lead regular staff meetings. Communicate process changes, initiate open discussion, and provide written minutes. Implement back up plans during absences.

·        Develop direct reports and support staff development. Schedule regular meetings to encourage and support development.

·        Oversee and monitor volume verses staffing

·        Oversee non accrual maintenance, charge offs, accounting changes as approved by Special Assets.

·        Oversee Short Sales and REO maintenance received from Special Assets.

·        Participate in the Loan Workout Committee (LWOC) and other committees as assigned. 

Loan Operations

·        Authorize bank/corporate checks and wire transfers within approval limits.

·        Perform high risk reviews: SWAP transactions and submissions, collateral releases, collateral perfection tracking, PMI cancellations, and affidavit of debt disclosure data.

·        Supervise the tax disbursement process, oversee system changes, output reports, disbursements, and wires to vendor. Verify payments are made prior to penalty assessments.

·        Maintain and demonstrate proficiency on all systems utilized by Loan Operations. Identify opportunities that can improve the efficiency of Loan Servicing.

·        Authorize release of liens. Monitor delivery is within regulatory requirements.

·        Perform analysis and coordinate annual Fas increases with Finance Department.

·        Manage year end reporting including 1098/1099

·        Collaborate with Loan Operations Development Officer on projects, onboarding interfaces including new products, and testing system upgrades.

Customer Support

·        Oversee the Loan Operations Help Line and service request inbox.

·        Provide support to the Internal Service Center, Lending, and Special Assets Departments.

·        Respond to escalated service requests and provide problem resolution.

Reporting

·        Review PMI Eligibility Review and Trial

·        Review 1099 A and C IRS figures for charge offs, foreclosures, and short sales.

·        Review participation accruals for Lead (Sold) or participating (purchased) Banks. Verify incoming and outgoing payments ensuring accruals reconcile.

·        Investigate and clear loan control and clearing accounts.

·        Review and Reconcile internal Deposit accounts related to Loan Operations

Human Resources

·        Team Development: motivate personnel and promote workplace enthusiasm; provide opportunities for professional growth through education/training; provide the tools/skills (cross train) necessary for employee growth at USB.

·        Manage HR processes for direct reports (performance/incentive/introductory period reviews, recruitment, career development, training, interviews, disciplinary/corrective actions, etc.)

·        Administer Time and Attendance system including daily punches, time away from office and overtime. Manage back up support plans.