Description. General Job Summary. The Customer Service Representative is responsible for handling all branch daily support, security and operational transactions including servicing banking customers through all available channels as well as the opening and maintenance of accounts and other sales such as loans. Summary of Essential Job Functions. Completes customer banking transactions, such as deposits, withdrawals, and payments. Performs custom...
Description. General Job Summary. The BSA/Fraud Analyst is responsible for various functions primarily to identify instances of fraud and investigate fraudulent activities pertaining to the organization’s customers. The fraud analyst will monitor financial activities for anything suspicious that might point to fraud by reviewing new account applications, monitoring existing bank accounts, including loan payment activity for the organization. This...
General Job Summary. The Customer Service Representative is responsible for handling the agency incoming calls and mail distribution. Service existing accounts including but not limited to payments, changes, and claims. Summary of Essential Job Functions. Answer Agency Incoming Calls and distribute to appropriate staff member. Handle agency mail distribution. Complete weekly spreadsheet assigned. Marketing letters to clients. Handle Customer call...
General Job Summary. The Processor is the primary support to Originators. Duties include individual pipeline management with a focus on meeting sales goals, maintaining compliance requirements, thoroughly reviewing all materials provided to underwriting and maintaining expected processing turn times. Additionally, stay current on agency guidelines/requirements. Summary of Essential Job Functions. Monitor individual pipeline and identify estimated...
Description. General Job Summary. The Senior Loan Counselor is responsible for collecting on 30 days delinquent loans. Must be able to counsel borrowers on available to them loss mitigation options. Must maintain contact with borrowers to minimalize defaults and foreclosure. Summary of Essential Job Functions. Contact delinquent customers to collect and reestablish a payment pattern. Negotiate or renegotiate payment schedules to avoid foreclosure...
Description. General Job Summary. The Customer Service Associate (CSA) is responsible for taking incoming calls on a multiple phone line system (queue) in addition to making outbound calls. The CSA will assist borrowers with inquiries about loan balances, escrow accounts, payment history and payment processing. CSA will also need to be aware of and explain consumer regulatory rights and coverage. Summary of Essential Job Functions. Manage large a...
Description. General Job Summary. The Senior Loan Counselor is responsible for collecting on 30 days delinquent loans. Must be able to counsel borrowers on available to them loss mitigation options. Must maintain contact with borrowers to minimalize defaults and foreclosure. Summary of Essential Job Functions. Contact delinquent customers to collect and reestablish a payment pattern. Negotiate or renegotiate payment schedules to avoid foreclosure...
Description. UIF Corporation, a faith-based subsidiary of University Bank, is currently looking for a Customer Relations Specialist to join the team in Southfield, MI. General Job Summary. The Customer Relations Specialist (CRS) manages inbound calls, performs data entry, conducts customer follow-up, and transfers qualified leads to Financial Consultants (FCs). The CRS plays a key role in resolving customer issues and facilitating communication b...
Description. General Job Summary. The Loan Counselor is responsible for collecting delinquent loan payments to minimize delinquencies and foreclosures. Typically handles loans in early stages of delinquency. Summary of Essential Job Functions. Contact borrowers in early stages of delinquency to remedy defaults. Ensure adherence to regulatory requirements for collections process. Work with internal/external staff and investor contacts to maximize ...
