What are the responsibilities and job description for the Student Business Services Specialist position at University of Houston-Clear Lake?
This Student Business Services Specialist is responsible for a range of complex processes and daily operations of SBS along with offering comprehensive support to all students. Responsible for billing and collection for all third-party accounts, including verifying eligibility, completing paperwork and communicating with students and personnel. Also responsible for preparing student accounts for collections with an outside agency. Processes and verifies collections payment activity report and updates student accounts in collections by maintaining collection checklists. Runs all Student Financial refunds. Must be able to communicate solutions clearly and concisely and carry out duties in a timely and independent manner.
Duties:
- Processes all student and corporate third party billings each semester from start to finish. This process is detailed, extensive and demanding. Responsible for applying vouchers to student accounts and billing companies after final enrollment cancellation. Applies payment(s) received to corporate accounts. Responsible for reaching out to our third party vendors and/or student if any issues arise when payment is received. Must maintain these corporate accounts so they do not become out of balance.
- Processes, manages, and maintains the collection agency and placement of student accounts. This process is extensive and involves running queries and gathering file(s) which must be researched thoroughly. Responsible for sending out three notices to a student's UHCL email account. Sends file to our collection agencies for final placement. Attends any webinars which are offered to stay informed about changes in collection regulations and policies at universities.
- Processes all refunds and ensures all refunds are accurate and timely. Coordinates all outgoing communications to students and staff regarding refunds. Responsible for resolving any issues which may arise to refunds. Refunds are processed daily in Student Business Services, Monday-Friday.
- Assists with front desk coverage on an 'as needed' basis to collect appropriate payments via check, cash, cashier's check, etc. Processes payments in a manner that ensures accuracy. Assists with answering calls during peak times. Assists with student retention.
- Assists supervisor with any events on campus and/or committees which may include but not limited to Orientation, Resource Fair, One Stop Campus Business Center (back-up presenter, assist in preparing handouts, flyers, etc.). Provides research or data to the Director of SBS and performs related duties as assigned.
Required Qualifications:
- High School diploma or GED.
- Minimum three years of Student Financial experience and/or combination of Student Financial and bookkeeping/accounting in an on-line computerized environment.
- Knowledge of cashiering functions.
- Strong interpersonal, written, and verbal communication skills.
- Thorough knowledge of FERPA and other state and federal guidelines related to higher education.
- Skills in MS Office Software (Word, Excel, PowerPoint, Outlook) and Adobe Acrobat.
- Analytical skills used to compare rate, ratio and percentages. Strong mathematic skills.
- Advanced bookkeeping/account knowledge.
- Ability to maintain high level of confidentiality and to handle interruptions and multi task.
- Ability to provide excellent customer service to university personnel and external customers.
- Ability to analyze, research, and solve various types of issues.
Preferred Requirements:
Associate's degree.
Four years of Student Financial experience, PeopleSoft experience, or Banking experience.
Experience working in a higher education setting.
