Patient Relations Representative

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System two-year institutions will also view open positions and apply within Workday by searching for "Find Jobs for Students".

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).

If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through "My Draft Applications" located on your Candidate Home page.

Closing Date

01/31/2025

Type of Position

Clinical Staff - Kids First/Headstart

Job Type

Regular

Work Shift

Day Shift (United States of America)

Sponsorship Available

No

Institution Name

University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy
  
  

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity, affirmative action institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

At UAMS we value Diversity, Equity and Inclusion.

For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.

Department

ICE | CORE PA Central Authorization Team B

Department's Website

Summary of Job Duties

The Patient Relations Representative in the Patient Access Medical Access Out Patient Authorization team will coordinate and enhance access to care for UAMS employees ensuring complete confidentiality and work to ensure an optimal level of service at the University of Arkansas for Medical Sciences Ambulatory Services. The Representative will facilitate coordination of appointments, insurance verification, and peer to peer guidance ensuring all special needs have been met.

Qualifications

Minimum Qualifications

• Bachelor's degree in management, healthcare, or a related field. Four (4) years of experience may be substituted in lieu of the degree.
• Three (3) years of experience in healthcare revenue cycle-related functions
• Must be able to follow oral and written instructions and communicate with others effectively.
• Must have strong problem-solving skills, critical thinking skills, and the ability to multi-task.
• Must have excellent customer relations skills.
  
  

Additional Information

Additional Information

• Instruct the UAMS employee patient on insurance benefits, patient responsibility, and billing office practices.
• Educate team members with an understanding of contracts, peer-to-peer, billing guidelines, and outcomes.
• Assists in the orientation and training of new staff.
• Conducts authorizations and pre-certifications, tracks pre-authorizations, and maintains referrals.
• Enters benefit and authorization information into Epic and coordinates third-party waivers.
• Peer to Peer submissions.
• Conducts insurance verification and benefits explanation by running eligibility on patients.
• Maintain initial plan of care (signatures, etc.), and is responsible for inputting daily and monthly statistics and communicating any medical record issues.
• Responsible for various maintenance reports, work denials, and WQ management.
• Counsels patients on any and all related financial information i.e. hospital discounts and reviewing Medicaid screening.
• This position is also responsible for the pre-counsel of patients regarding the payment expectation for service.
• Pre-registration of patients as needed.
  
  

Salary Information

Commensurate with education and experience

Required Documents to Apply

List of three Professional References (name, email, business title), Proof of Veteran Status, Resume

Optional Documents

Special Instructions to Applicants

Recruitment Contact Information

Please contact askrecruitment@uams.edu for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements

Annual TB Screening, Criminal Background Check

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Constant Physical Activity

Hearing, Sitting, Talking

Frequent Physical Activity

Crouching, Feeling, Grasping, Lifting, Manipulate items with fingers, including keyboarding, Reaching, Repetitive Motion, Sitting, Talking, Walking

Occasional Physical Activity

Climbing, Crawling, Feeling, Kneeling, Pulling, Pushing, Standing, Stooping

Benefits Eligible

Yes