What are the responsibilities and job description for the Director, Head of Risk Relationship Management position at Upstart?

About Upstart

Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.

Upstart is a leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than two-thirds of Upstart loans are approved instantly and are fully automated.

Upstart is a digital-first company, which means that most Upstarters live and work anywhere in the United States. However, we also have offices in San Mateo, California; Columbus, Ohio; and Austin, Texas.

Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we’d love to hear from you!

The Team

As the Head of Risk Relationship Management at Upstart, you will lead the teams that act as primary liaisons for external partners on all compliance and risk related matters, including Upstart's lending partners, capital markets partners, examiners, and auditors.

With respect to lending partners and capital markets partners (existing and prospective), you will partner closely with leadership in Upstart’s Lending Partnerships and Capital Markets teams to ensure internal relationship owners and external partners understand the operation of Upstart’s compliance and risk programs. You will cultivate strong, collaborative relationships with senior compliance and risk partners at Upstart’s lending partners to manage communications about program changes as well as discussions related to any issues or inquiries related to lender programs, including overseeing a team dedicated to responding to external partner requests. You will also partner closely with leadership in Upstart’s Risk organization to ensure Upstart’s compliance and risk management programs are designed and operating in a way that meets the needs of these key strategic external business partners.

With respect to examiners and auditors, you will oversee the team responsible for managing direct examinations of Upstart by its regulators as well as external audits of Upstart’s compliance and risk programs, and you will be responsible for ensuring productive relationships and accurate, timely, and successful completion of reviews.

Position Location - This role is available in the following locations : Remote; San Mateo, CA; Austin, TX; Columbus, OH

Travel Requirements - This team has regular on-site collaboration sessions. If you need to travel to make these meetups, Upstart will cover all travel related expenses.

How you’ll make an impact :

Lead the teams that manage compliance and risk related relationships with Upstart’s most critical external partners : lending partners, capital markets partners, examiners, and auditors.
Develop and maintain productive, collaborative relationships with senior leadership at Upstart’s lending partners (i.e., banks and credit unions) to manage compliance and risk related requests and inquiries and to educate on Upstart’s products, services, and risk / compliance programs.
Act as a close partner and trusted advisor to leaders in Upstart’s Lending Partnerships and Capital Markets teams to proactively predict, manage, and respond to external partners’ needs.
Partner with Upstart’s Risk organization leadership to maintain expertise in how the compliance and risk programs operate and to ensure internal compliance and risk programs are designed to meet the needs of lending partners.
Cultivate a deep understanding of Upstart’s products, services, and risk and compliance programs to accurately represent them to all external stakeholders.
Ensure audit / exam related requests and inquiries receive timely responses and are well managed to achieve successful audit / exam results.
Oversee and continuously seek to improve your teams’ request intake / management systems and processes to promote efficient and prioritized approach to responding to internal and external partner requests.
Provide leadership to a team of compliance and risk professionals responsible for relationships management and execution, including providing development opportunities and maintaining the knowledge and industry acumen necessary to support risk and compliance professionals at banks and credit unions.
Act as a culture leader for the risk organization, displaying Upstart’s core values and principles, while modeling behavior expected for all Upstarters.

What we’re looking for :

Minimum qualifications :

Bachelors degree or equivalent.

10 years compliance and regulatory experience in consumer lending with proven knowledge of consumer protection regulation, working knowledge of applicable laws (including ECOA, FCRA, TILA, EFTA, GLBA, AML / OFAC, and related state laws), and strong understanding of the design and operation of an effective compliance management system.

Prior experience effectively managing high-touch relationships with senior compliance and risk professionals at banks and credit unions.

Preferred qualifications :

Excellent communication and relationship management skills, including the ability to foster trust and collaboration with senior partners, handle difficult conversations, and resolve conflicts related to risk and compliance related topics.

Excellent judgment and decision-making capability when dealing with competing interests.

Superior organization and project management skills.

Self-starter mentality with the ability to work well under pressure and a strong sense of personal accountability and ownership.

Strong commitment to ethics and exercises good judgment.

Flexibility and willingness to learn and take on new evolving responsibilities and adapt to changing priorities and situations.

What you'll love :

Competitive Compensation (base bonus & equity)

Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart

401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings

Employee Stock Purchase Plan (ESPP)

Life and disability insurance

Generous holiday, vacation, sick and safety leave

Supportive parental, family care, and military leave programs

Annual wellness, technology & ergonomic reimbursement programs

Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering

Catered lunches snacks & drinks when working in offices

LI-REMOTE

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At Upstart, your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location–with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k).

United States | Remote - Anticipated Base Salary Range$200,000—$285,000 USD

Upstart is a proud Equal Opportunity Employer. We are dedicated to ensuring that underrepresented classes receive better access to affordable credit, and are just as committed to embracing diversity and inclusion in our hiring practices. We celebrate all cultures, backgrounds, perspectives, and experiences, and know that we can only become better together.

If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email candidate_accommodations@upstart.com

https : / / www.upstart.com / candidate_privacy_policy

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Salary : $200,000 - $285,000

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