What are the responsibilities and job description for the RN Care Coordinator, Sickle Cell position at UT Southwestern?
RN Care Coordinator – Sickle Cell Clinic
Clinic Location: 2001 Inwood Road, Dallas, TX 9 th Floor
Hours: 8am-5pm
This is not a leadership role - The sickle cell RN care coordinator will be expected to: triage phone calls from patients, other staff/providers, internal/external offices, clinics, programs, and hospitals. Work with the multidisciplinary team to coordinate appointments for acute pain management in the infusion clinics. Provide patient education on various topics (such as health maintenance, medical management, psychosocial issues, and adherence to treatments while being an advocate for the patient in a patient-centered model). Handle prescription refill requests, prepare charts for sickle cell clinic appointments by collecting/organizing the interval medical history, enter laboratory orders appropriate to the visit as well as end of visit orders/referrals while coordinating the anticipated follow up which is documented in the After Visit Summary (AVS). Additionally, since this is a multidisciplinary team, the role includes other duties as assigned that is appropriate for a licensed nurse
The position will be working with Sickle Cell patients at UTSW Clinic and Parkland, rounding with patients, answering intake calls, providing patient education, and advocating for pain patients. Chronic pain experience preferred.
W HY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report , we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!
JOB SUMMARY
This position works under limited supervision to provide patient care, information and problem resolution to complex patient, family and community provider matters regarding disease specific treatment and supportive care resources.
BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:
PPO medical plan, available day one at no cost for full-time employee-only coverage
100% coverage for preventive healthcare-no copay
Paid Time Off, available day one
Retirement Programs through the Teacher Retirement System of Texas (TRS)
Paid Parental Leave Benefit
Wellness programs
Tuition Reimbursement
Public Service Loan Forgiveness (PSLF) Qualified Employer
Learn more about these and other UTSW employee benefits!
EXPERIENCE AND EDUCATION
Required
Education
Graduate of an accredited Nursing program, BSN required
Experience
3 years of experience as a RN in specialty area.
Licenses and Certifications
(BLS) BASIC LIFE SUPPORT Course accredited by the American Heart Association (AHA) or American Red Cross (ARC) Upon Hire
JOB DUTIES
Coordinates the multidisciplinary team developing, refining, updating, and communicating plan of care for defined patient population with the goal of maximizing patient outcomes and minimizing the adverse impact of disease.
Implements clinical pathways including educational needs of patients/families, monitoring and updating for deviation from plan.
Partners with the multidisciplinary team and community liaisons to proactively manage care transitions assuring seamless transitions between care settings and communications with ongoing providers.
Collaborates with Social Work, Patient Financial Services, Patient Access Programs, and others as necessary to maximize financial/care resources for patient and family.
Monitors and assures effective patient/family preparation for discharge assuring completion of learning/discharge objectives prior to time of planned discharge.
Communicates effectively with other health care providers, patients, families, and visitors. Demonstrates effective communication with adolescents, adults and older adults.
Triages calls based on symptoms, needs, and information provided by caller; send requested and/or applicable health education information and provider directed treatment plans.
Acts as a liaison with various departments and ancillary services to ensure all pending orders and results are received in a timely manner.
Ensures follow up appointments are scheduled prior to patient discharge. Responsible for ensuring that discharge instructions related to care coordination needs are documented in discharge instructions and that those elements are understood by patient and family/caregiver.
Collaborates with physicians, and interdisciplinary team to ensure safe and timely provision of care.
Takes ownership in solving problems effectively, efficiently and to the satisfaction of the patient.
Presents constructive feedback regarding system or process failures and participates in resolution in a proactive and positive manner.
Serves as essential link between patients and all other care providers and functions as a patient advocate to help the patient and family along the health care continuum.
May develop patient and community education programs, tools and presentations for individuals and community outreach.
May facilitate appointments for consults and support services within established service standards working with patient navigators, Patient Physician Referral Services and community healthcare systems as necessary.
Stays abreast of current approaches, theories, and practices related to patient and public medical education.
Performs other duties as assigned.
SECURITY AND EEO STATEMENT
Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.
EEO Statement
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.
Benefits UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:
PPO medical plan, available day one at no cost for full-time employee-only coverage
100% coverage for preventive healthcare – no copay
Paid Time Off, available day one
Retirement Programs through the Teacher Retirement System of Texas (TRS)
Paid Parental Leave Benefit
Wellness programs
Tuition Reimbursement
Public Service Loan Forgiveness (PSLF) Qualified Employer
Learn more about these and other UTSW employee benefits!
Clinic Location: 2001 Inwood Road, Dallas, TX 9 th Floor
Hours: 8am-5pm
This is not a leadership role - The sickle cell RN care coordinator will be expected to: triage phone calls from patients, other staff/providers, internal/external offices, clinics, programs, and hospitals. Work with the multidisciplinary team to coordinate appointments for acute pain management in the infusion clinics. Provide patient education on various topics (such as health maintenance, medical management, psychosocial issues, and adherence to treatments while being an advocate for the patient in a patient-centered model). Handle prescription refill requests, prepare charts for sickle cell clinic appointments by collecting/organizing the interval medical history, enter laboratory orders appropriate to the visit as well as end of visit orders/referrals while coordinating the anticipated follow up which is documented in the After Visit Summary (AVS). Additionally, since this is a multidisciplinary team, the role includes other duties as assigned that is appropriate for a licensed nurse
The position will be working with Sickle Cell patients at UTSW Clinic and Parkland, rounding with patients, answering intake calls, providing patient education, and advocating for pain patients. Chronic pain experience preferred.
W HY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report , we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!
JOB SUMMARY
This position works under limited supervision to provide patient care, information and problem resolution to complex patient, family and community provider matters regarding disease specific treatment and supportive care resources.
BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:
PPO medical plan, available day one at no cost for full-time employee-only coverage
100% coverage for preventive healthcare-no copay
Paid Time Off, available day one
Retirement Programs through the Teacher Retirement System of Texas (TRS)
Paid Parental Leave Benefit
Wellness programs
Tuition Reimbursement
Public Service Loan Forgiveness (PSLF) Qualified Employer
Learn more about these and other UTSW employee benefits!
EXPERIENCE AND EDUCATION
Required
Education
Graduate of an accredited Nursing program, BSN required
Experience
3 years of experience as a RN in specialty area.
Licenses and Certifications
(BLS) BASIC LIFE SUPPORT Course accredited by the American Heart Association (AHA) or American Red Cross (ARC) Upon Hire
JOB DUTIES
Coordinates the multidisciplinary team developing, refining, updating, and communicating plan of care for defined patient population with the goal of maximizing patient outcomes and minimizing the adverse impact of disease.
Implements clinical pathways including educational needs of patients/families, monitoring and updating for deviation from plan.
Partners with the multidisciplinary team and community liaisons to proactively manage care transitions assuring seamless transitions between care settings and communications with ongoing providers.
Collaborates with Social Work, Patient Financial Services, Patient Access Programs, and others as necessary to maximize financial/care resources for patient and family.
Monitors and assures effective patient/family preparation for discharge assuring completion of learning/discharge objectives prior to time of planned discharge.
Communicates effectively with other health care providers, patients, families, and visitors. Demonstrates effective communication with adolescents, adults and older adults.
Triages calls based on symptoms, needs, and information provided by caller; send requested and/or applicable health education information and provider directed treatment plans.
Acts as a liaison with various departments and ancillary services to ensure all pending orders and results are received in a timely manner.
Ensures follow up appointments are scheduled prior to patient discharge. Responsible for ensuring that discharge instructions related to care coordination needs are documented in discharge instructions and that those elements are understood by patient and family/caregiver.
Collaborates with physicians, and interdisciplinary team to ensure safe and timely provision of care.
Takes ownership in solving problems effectively, efficiently and to the satisfaction of the patient.
Presents constructive feedback regarding system or process failures and participates in resolution in a proactive and positive manner.
Serves as essential link between patients and all other care providers and functions as a patient advocate to help the patient and family along the health care continuum.
May develop patient and community education programs, tools and presentations for individuals and community outreach.
May facilitate appointments for consults and support services within established service standards working with patient navigators, Patient Physician Referral Services and community healthcare systems as necessary.
Stays abreast of current approaches, theories, and practices related to patient and public medical education.
Performs other duties as assigned.
SECURITY AND EEO STATEMENT
Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.
EEO Statement
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.
Benefits UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:
PPO medical plan, available day one at no cost for full-time employee-only coverage
100% coverage for preventive healthcare – no copay
Paid Time Off, available day one
Retirement Programs through the Teacher Retirement System of Texas (TRS)
Paid Parental Leave Benefit
Wellness programs
Tuition Reimbursement
Public Service Loan Forgiveness (PSLF) Qualified Employer
Learn more about these and other UTSW employee benefits!
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