What are the responsibilities and job description for the IT Help Desk Technician - ON SITE ONLY position at Van Beek Natural Science?
Job Title: IT Help Desk Technician (Entry Level)
Location: Orange City, IA
Department: Information Technology
Reports To: IT Manager
Job Type: Full-Time
Job Overview: We are seeking a motivated and customer-focused IT Help Desk Technician to join our team. This entry-level position is perfect for someone passionate about technology and eager to start a career in IT support. The IT Help Desk Technician will be the first point of contact for end-users experiencing technical issues and will be responsible for troubleshooting, diagnosing, and resolving basic hardware and software problems.
Key Responsibilities:
- Serve as one of the points of contact for end-users seeking technical assistance via phone, email, or in-person.
- Provide basic technical support and troubleshooting for hardware, software, and network-related issues.
- Install, configure, and maintain desktop computers, laptops, printers, and other peripherals.
- Assist with user account management, including password resets and access control.
- Document and track all support requests in the help desk ticketing system, ensuring timely resolution and communication with end-users.
- Escalate complex issues to higher-level IT staff when necessary.
- Provide guidance and support for software installations and updates.
- Assist in maintaining IT documentation, including user guides and standard operating procedures. Along with maintaining IT inventory.
- Participate in team meetings and contribute to continuous improvement efforts within the IT department.
- Other duties as assigned by the manager.
Qualifications:
- High school diploma or equivalent; an Associate's degree in Information Technology or related field is a plus.
- Basic understanding of computer hardware, software, and networking concepts.
- Strong problem-solving skills and attention to detail.
- Excellent communication skills, both verbal and written.
- Ability to work well under pressure and prioritize tasks effectively.
- Customer service-oriented with a friendly and professional demeanor.
- Eagerness to learn and grow within the IT field.
- Familiarity with Windows and macOS operating systems.
- Basic knowledge of Microsoft Office Suite and common software applications.
Preferred Skills:
- Experience with help desk ticketing systems.
- Experience with remote desktop support tools.
Other Skills & Abilities
- Technical understanding
- Networking knowledge
- Honesty, integrity
- Self-starter
- Ability to train and teach
- Interpersonal and organizational skills; and
- Be a team player.
Physical Demands
Must be able to frequently lift and/or move up to 50 pounds. Required to sit and use computer, handle paperwork, also to stand and use hands and fingers to grasp and hold objects, tools and/or controls, likewise reach with arms and hands. The employee is also, at times, exposed to fumes and or airborne particulates.
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