What are the responsibilities and job description for the Client service representative position at VCA?
Join The VCA Care Specialty and Emergency Team!
VCA Care Specialty and Emergency Animal Hospital is a well-established 24-hour emergency and specialty practice in beautiful Santa Barbara, California.
We are seeking a highly motivated full time energetic Client Service Representative to join our team!
At VCA Care, we know that we couldn’t have grown into the company we are today without all of our hardworking, talented team! We have a unique culture in our hospital that values each person’s individual skill set, personality, and career goals- and we want you to stick around! Career growth and professional development is important, so we want to provide you with opportunities to take on new and exciting roles within VCA! There’s something special about you and we are excited to learn more!
Compensation :
Client Service Representative : $20 - $ 24 / hr
Why Join The VCA Family?
- Access to the people and resources of a large veterinary community
- Leadership opportunities
- Career development programs
- Strong Shelter partnerships and VCA Charities
- CE allowance
- Tuition support and sponsorships
- Free wellness subscriptions (Head Space, Lyra)
- Referral bonuses
- Competitive wage
- Medical, dental & vision insurance
- Life, long and short term disability insurance
- Paid parental leave
- Paid vacation and sick time
- 401(k)
- Generous pet care discounts and Associate discounts
- Student loan advisory services and loan tools and resources
- Nationwide hospital transfer opportunities
Why We Want You!
As a member of the VCA team, your mission will be to win the confidence of every pet parent by delivering an outstanding client experience so we can provide exceptional care to every patient.
As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.
The CSR is the pivot around which the hospital operates and is responsible for Customer service functions, including :
- Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
- Scheduling and confirming appointments.
- Placing outbound calls for follow-ups and reaching out to prospective clients.
- Presenting and explaining fees, including processing payments.
- Recommending, selecting, and obtaining products and services, including prescriptions.
- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (, heartworm prevention, housebreaking, and flea & tick control).
- Managing medical records, charts, reports, and correspondence.
- Hospital maintenance (including removal of animal waste) and ensuring that the facility is neat and clean at all times- both inside and outside.
VCA Animal Hospitals offers a competitive compensation and benefits package including Medical / Dental / Vision insurance, 401(k) retirement plan, pet care discounts, paid vacation, holidays and sick days, health and well-being programs that provide resources and training.
negotiable based on education, experience, and other relevant credentials.
Ready to grow with a collaborative and supportive team? Apply now! We look forward to getting to know you!
If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.
Benefits : We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation / sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job.
Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at
Explore Location
If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job.
Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at
Last updated : 2024-11-02
Salary : $20 - $24
