Job Description. Job Description. Employment Opportunity. Contact Center Lead. Job Description. VIA is seeking a full time Contact Center Lead to work Monday through Friday from 3:00pm to 11:00pm. This position is primarily responsible for the coordination and support of staff, during identified shifts, with the objective of providing quality service in accordance with contract deliverables. Essential Functions. Maintains communication with staff...
Job Description. Employment Opportunity. Contact Center Services Manager. Job Description. VIA is seeking a full time Contact Center Services Manager to work 37.5 hours per week. This position is primarily responsible for the day-to-day operations of the contact center including scheduling, quality assurance of service delivery, maintaining, and troubleshooting contact center technology solutions (phone systems, CRM, etc.). Under the direction of...
