What are the responsibilities and job description for the Help Desk Technician position at Viatek?
**Job Summary:**
We are a MSP seeking a skilled Help Desk Analyst to provide technical support and assistance to our clients. The ideal candidate will have a strong background in IT infrastructure, network administration, and technical support.
**Duties:**
- Provide technical assistance and support for incoming calls and emails for issues related to computer systems, software, and hardware
- Install, modify, and repair computer hardware and software
- Troubleshoot network connectivity issues
- Maintain IT inventory records
- Collaborate with the IT team on projects related to network infrastructure
**Qualifications:**
- Proven experience as a Help Desk Analyst or similar role
- Proficiency in Active Directory, Office 365, and network administration
- Familiarity with IT infrastructure components such as firewalls and switches
- Strong problem-solving skills and attention to detail
- Excellent customer service
This position offers the opportunity to work in a dynamic IT environment where you can enhance your technical skills and contribute to the smooth operation of our organization.
Job Type: Full-time
Pay: $42,000.00 - $52,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- On call
Experience:
- Help desk: 1 year (Preferred)
Ability to Commute:
- Lafayette, CO 80026 (Required)
Ability to Relocate:
- Lafayette, CO 80026: Relocate before starting work (Required)
Work Location: Hybrid remote in Lafayette, CO 80026
Salary : $42,000 - $52,000