Partner Success & Growth Coordinator - In Office Position

Partner Success & Growth Coordinator - In OFFICE Position. City: Thousand Oaks

Success Description 

Vigilance Health: We are a patient engagement organization that develops and implements population health strategies. We support community health centers and other health care organizations nation-wide and help them overcome the major barriers to value-based care. Our remote clinical care team performs as an extension of our partner health center, and brings with them today’s cutting edge population health and care management technologies. The result is reduced costs, consistently better health outcomes, and ultimately, more satisfied patients. 

Role Overview: The Partner Success & Growth Coordinator plays a pivotal role in ensuring the seamless execution of projects and maintaining strong partnerships. This position is responsible for managing update calls, creating and editing compelling presentations, analyzing and presenting data to partners, and efficiently managing calendars and action items. Additionally, the Partner Success Coordinator oversees new partner projects and collaborates on developing innovative workflows, such as SDoH, EHR Documentation, and Behavioral Health. 

Key Responsibilities and success factors: 

1. Manage Update Calls: (Having Fire and Being Partners) 

• Organize and lead regular update calls, ensuring all team members are informed and aligned on current projects and tasks. 

• Team members are expected to actively engage, share updates, and collaborate on ongoing tasks. 

• Effective Communication: Consistently clear and productive update calls, resulting in well-informed team members and partners. 

1. Prepare PPT (Content Creation and Editing): (Being Driven)

• Create and edit PowerPoint presentations for internal and external meetings, ensuring they are visually appealing and convey the intended message effectively. 

• Team members will provide necessary content, feedback, and suggestions to ensure that presentations reflect the latest project data and insights. 

• Professional Presentations: High-quality, engaging PPTs that effectively communicate project updates and data insights. 

1. Analyzing and Presenting Data to Our Partners: (Building Solutions)

• Collect, analyze, and interpret data relevant to various projects and initiatives. 

• Team members will assisting in data collection, preparation, and offering insights where needed to enhance the presentation to partners. 

• Data-Driven Decisions: Partners make informed decisions based on well-analyzed and clearly presented data. 

1. Manage Calendars: (We are Partners)

• Schedule and manage meetings, appointments, and events for the team, ensuring efficient time management and minimal scheduling conflicts. 

• Team members are responsible for promptly updating their availability and informing the coordinator of any scheduling needs or conflicts. 

• Efficient Time Management: Well-managed calendars leading to minimal scheduling conflicts and efficient use of time. 

1. Manage All Action Items (Day-to-Day and Program Launch): (Having Fire and Being Coaches)

• Keep track of all action items related to ongoing projects and programs, ensuring timely completion and follow-up. 

• Team members are accountable for completing their tasks and following up on their assigned responsibilities to meet deadlines. 

• Timely Completion of Tasks: All action items are completed on time, deadlines are met with successful program launches and project executions. 

1. Manage New Partner Projects: (Being Partners / Collaborate)

• Oversee the initiation and execution of new partner projects, ensuring all requirements are met and deliverables are completed on time. 

• Team members will collaborate closely on specific tasks, deliverables, and ensuring that project milestones are met efficiently. 

• Strong Partnerships: Successful management of new partner projects, resulting in satisfied partners and productive collaborations. 

1. Collaborate on New Service Line & Workflows: (Building Solutions)

• Work with all stakeholders (team members and partners) to develop and implement new service lines and workflows aimed at improving efficiency and effectiveness. 

• Team members are key contributors, providing input, testing new processes, and helping to refine and implement improvements. 

• Innovative Services & Workflows: Implementation of effective workflows that enhance operational efficiency and address stakeholder needs. 

Qualifications: 

• Education: 

• Bachelor’s degree in healthcare or business, management, or a related field.  

• Experience: 

• Healthcare experience specifically with FQHCs 

• Project management experience 

• Preferred experience with CCM/RPM/AWV/BHI/TCM service lines 

• Skills: 

• Ability to build, nurture, and maintain strong, positive relationships with partners. This includes being responsive and ensuring partner satisfaction.  

• Excellent verbal and written communication for effectively conveying ideas, updates, and addressing partner concerns clearly and professionally.  

• Quick thinking and resourcefulness to address partner issues or challenges, ensuring solutions that benefit both the partner and the company. 

• Proficiency in interpreting data related to partner performance, trends, and engagement metrics to drive decisions and improvements in the partnership. 

• Strong leadership skills and an ability to motivate team members to produce quality materials within tight timeframes and simultaneously manage several projects. 

• Ability to adjust to changes in partner and company needs, market trends, or internal strategies while maintaining a focus on growth and success. 

Compensation and Benefits 

• Competitive Salary 

• Health insurance 

• Dental insurance 

• Paid time off 

Vigilance Health Core Values:  

We Have Fire: Ambitious, hungry to achieve, and we welcome challenges 

We Have Drive: Perseverance, enthusiastic, competitive, and vigilant 

We Are Partners: Teamwork, selfless, we take ownership, and provide services to others 

We Build Solutions: Doer, result oriented, and creative