POSITION TITLE. Practice Support Representative. DEPARTMENT. Practice Support. REPORTS TO. Practice Support Manager. FLSA DESIGNATION. Non-Exempt. DATE WRITTEN/REVISED. 04/02/2020. JOB SUMMARY. Practice Support agents assist customers and patients via telephone and give clear instructions on the use of the website tools and upload processes of the testing devices. This position is responsible for training our DME customers on how to maneuver in t...