POSITION TITLE : Guest Service Representative. REPORTS TO. Guest Service Manager / Assistant General Manager / General Manager. POSITION SUMMARY. A Guest Service Representative is responsible for all guest interaction at the front desk including guest registration, departure processing, and communication of hotel services. Extremely customer focused, this role creates opportunity for an engaging, outgoing personality to shine and create a positiv...
POSITION TITLE. Houseperson. REPORTS TO. Executive Housekeeper. POSITION SUMMARY. The Houseperson is responsible for assisting room attendants on assigned floors. collect dirty linens and transport to laundry area, deliver fresh linens to room attendant carts throughout the day. May assist with stripping linens from room and/or cleaning of public areas. Deliver and retrieve items requested by guests and housekeeping staff. DUTIES AND RESPONSIBILI...
POSITION TITLE. Room Attendant. REPORTS TO. Executive Housekeeper. POSITION SUMMARY. A room attendant performs routine duties in cleaning and servicing of guest rooms under supervision of the housekeeping supervisor. Room attendants promote a positive image of the property to guests and must be pleasant, honest, and friendly and should also able to address guest requests and problems. He/She should maintain complete knowledge of and comply with a...
POSITION TITLE. Guest Service Representative. REPORTS TO. Guest Service Manager/ Assistant General Manager / General Manager. POSITION SUMMARY. A Guest Service Representative is responsible for all guest interaction at the front desk including guest registration, departure processing, and communication of hotel services. Extremely customer focused, this role creates opportunity for an engaging, outgoing personality to shine and create a positive ...
