What are the responsibilities and job description for the IT Intern, Service Desk position at Vitamix?
Vitamix is unquestionably the premium brand of high-performance “blenders,” and known for its top-notch company culture and climate. It is an important component of what makes Vitamix unique and successful, and the reason why Vitamix is recognized as a Top Workplace, NorthCoast99 Winner, and Smart Culture Award recipient.
Throughout its 101-year history, Vitamix has encouraged and promoted healthy lifestyles for both its customers and employees. Employees enjoy multiple wellness programs and perks, a free Vitamix machine, and an onsite fitness center. Vitamix also offers a flexible work environment, great work culture, healthy living initiatives like fitness reimbursements, and opportunities for advancement.
For consumers, Vitamix can be found domestically in places like William Sonoma, Sur la Table, Crate & Barrel, Target, Amazon, and at Vitamix.com, and is in over 130 countries around the world.
Ultimately, Vitamix is the Global-leader in high-performance blending solutions for home and commercial use, is preferred by chefs and is found in many of top restaurants around the world. It is relied upon by culinary schools in the U.S. and has been used to train thousands of students and master chefs worldwide. If it is not a Vitamix, it’s just a blender.
Vitamix is seeking an IT Intern who will be responsible for assisting the Service Desk in addressing customer needs and advancing Vitamix initiatives. The Intern will execute various tasks and provide day-to-day support to the team. The Intern will be expected to document their work per department standards and present results, conclusions, and recommendations to stakeholders. Additionally, the Intern will be expected to collaborate with other team members both within IT and in other departments in the execution of projects.
Duties & Responsibilities:
- User Support: Shadow and Support the Service Desk in providing first level technical assistance to resolve hardware, software and other issues for end users
- Troubleshooting: Assist in diagnosing and resolving common technical issues, following escalation procedures when appropriate
- Ticket Management: Log, track and update requests for support in the IT ticketing system for timely resolution
- Documentation and Knowledge Base: Research technology project standards or requirements to identify possible solutions to business problems or continuous improvement activities. Create and maintain accurate documentation of support documentation for end users and the Service Desk Team to support ongoing system administration and knowledge sharing.
- Additional Responsibilities: Assist the Service Desk with special projects and initiatives, owning some scope of work from start to finish
The ideal candidate will also possess:
- Alignment with Vitamix’s culture and Guiding Principles which defines its Purpose, Mission, and Values.
- Expertise around Vitamix competencies: Conscientiousness, Customer Focus, Team Orientation, Drive for Results
- Proficient in MS Office
- Previous classroom or work experience with computers, software development or hardware support is preferred
- Possesses and displays excellent verbal and written communication skills with ability to convey information in a clear, focused and concise manner.
- Demonstrated ability to interface and maintain effective relationships with all levels of employees in a team-oriented environment.
- High level of professionalism and maturity.
- Ability to effectively prioritize and execute tasks on time and to required specifications in a high-pressure environment.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
