What are the responsibilities and job description for the IT Service Desk Intern position at Kalmbach Feeds Inc?
About the Role:
The Service Desk Intern position will focus on hardware, but will work toward handling incidents, requests, and alert management. The Service Desk Intern will be tasked with working across a broad range of technologies and applications while supporting our team members. This will include support for hardware and software on-site at our corporate office, off-site plant locations or remotely using remote tools. This position is responsible for delivering excellent customer service to everyone we serve. The SDI will assist in keeping IT systems and the business running by enabling quick responses to any incident or request whether in person, via Teams or on the phone. This position must also exhibit exceptional work habits, teamwork, values, and qualities that embody the Kalmbach core values in full.
Primary Responsibilities:
- Collaborate with the Service Desk team to ensure we are providing excellent team member support with metrics to back that up.
- Work hours are 8am to 5pm, with overtime as needed to support our team members with excellent support and customer service.
- Execute lifecycle replacement of laptops, thin clients, and desktops.
- Execute new Service Desk projects.
- Execute security and vulnerability patching for desktops and laptops.
- Execute in the configuration/deployment of hardware and phones.
- Execute in the research and investigation of reducing repetitive incidents and problems.
- Provide feedback for knowledge base articles for the Service Desk and team members as needed.
- Apply analytical skills to resolve complex incidents and problems.
- Provide feedback to improve training program for Service Desk team.
- Provide feedback regarding the build out and/or definition of meaningful metrics and leverage them for continuous improvement at the Service Desk.
- Performs other duties as assigned by manager.
The Right Candidate:
- Experience with Microsoft Windows 10/11, iOS, Active Directory, Azure, TeamViewer, Remote Desktop Protocol, VMware, Verizon Mobile Device Manager, Microsoft 365, and Microsoft Deployment Toolkit.
- Experience with hardware imaging and deployment such as laptops, and desktops.
- Experience with hardware repair of laptops and desktop computers.
- Excellent written, oral, and interpersonal communication skills.
- Able to prioritize and execute tasks in a high-pressure environment with a level of self-initiative without much supervision or management support.
- Strong customer service orientation via the phone, in-person, in writing, or at any off-site locations.
- Ability to work in a team-oriented, collaborative environment with focus on serving the team member.
- Excellent organizational skills.
- Bachelor’s degree or currently working towards a degree in an IT related discipline.
About the Company:
Kalmbach Feeds offers the highest quality nutritional products for livestock, poultry, and companion animals. The company was founded in 1963 by Milton and Ruth Kalmbach with a vision to develop the finest products, providing customers with the best possible nutritional value. The Kalmbach family’s traditional core values have served as the compass for consistent success for six decades, and the company has become the regional leader within the animal nutrition industry. Kalmbach Feeds enjoys an excellent reputation for quality and integrity within the animal nutrition industry and is comprised of smart self-starters who are driven to serve customers. Our experienced, talented team utilizes cutting-edge technology and proprietary processes to deliver safe, innovative products. Our stringent ingredient testing, computer automated systems, patented technologies, dedicated manufacturing facilities, and in-house nutrition specialists guarantee it. Additional information regarding our exciting company can be found at https://youtu.be/UONTNdszwY4 and www.kalmbachfeeds.com/.
Kalmbach Feeds Offers:
- Competitive Compensation
- On Staff Life Coach
Kalmbach Feeds is an Equal Opportunity Employer. Each applicant for employment is considered solely based on job qualifications, without regard to race, color, religion, sex, age, disability, national origin, veteran status, or any other classification protected by law. The information contained within your resume and application, including employment history, educational history, and references, are subject to verification. Pre-employment drug screen (hair and urine), physical, and criminal background check required.
Only qualified candidates will be contacted.
