Guest Relations Representative

Professional Objectives: To perform all aspects of the position with
precision and excellence, from Call Management, Check-in and Check-
out and beyond…. The objective is to deliver a lasting positive guest
impression leading to a great guest experience and high retention rate.
Each person within this department must oversee the Guest Relations
area and maintain the medi spa/spa boutique to assure a beautiful
presentation and profitability, and to maximize and achieve
department and individual revenue targets.

Position Activities and Responsibilities:

• Displays masterful knowledge of medi spa/spa experiences and menu
• Able to maneuver through the software program quickly and

effectively

• Accurately enters point of sale data
• Efficient at making reservations, check-in and check-out
• Familiar and knowledgeable with medi spa/spa boutique inventory
• Assists with merchandising and maintaining the medi spa/spa boutique
• Assists with inventory management and other organizational tasks
• Promotes medi spa/spa services and gift cards/certificates, advises on

gift selection, maintains accurate gift card sales data

• Provides gracious medi spa/spa tours to visitors that lead to sales
• Maintains a beautiful physical environment within the Guest Relations

area

• Great phone management skills
• Greets and checks guests in and out
• Facilitates effective workflow for technical team
• Maintains a polished professional image
• Assists other support team members when asked
• Attends all in-house training and commits to outside continuing

education

• Attends and participates in all general and team meetings
• Participates in all aspects of marketing/special events planning and

execution

• Prepares promotion presentation and display
• Mentors/trains new team members to help them grow
• Professional guest communication
• Maximize revenue generation for both treatments and retail
• Maintains a smile at all times
• Performs opening and closing duties
• Able to handle unsatisfied guests
• Monitors performance and achieve targets
• Asks for Social Media likes and testimonials
• Informs team members of cross-marketing opportunities
• Treat all team members professionally

Desired Qualifications:

• Experience in front line guest service (hospitality and retail highly

desired)

• High school diploma or college
• Computer skills and aptitude for mastering medi spa/spa software
• Good selling abilities
• Flexible schedule
• Professional image with gracious, warm, and genuine personality
• Skin care knowledge and understanding of the medi spa/spa menu
• Good organizational skills and follow-through
• Able to multi-task and improvise on the spur of the moment

Behavioral Characteristics:

• Strong guest service orientation
• Cheerful, upbeat personality
• Enjoys team environment and interaction with co-workers
• Excellent communication skills
• Flexible and cooperative
• High personal standards, good self-esteem
• High energy, able to work in fast-paced environment
• Good sense of time management
• Good sense of humor
• Self-motivated, driven and passionate about medi spa/spa
• Seeks out knowledge and enjoys learning/strives for professional

growth

Additional Abilities:
Knowledge and good skills in Medi Spa/Spa equipment/machinery:
Phone, fax machine, computer, copy machine, inventory tracking
equipment, credit card machines

Performance Measures & Expectations:

• Guest check-in process
• Guest check-out
• Call management – success rate
• Correctly and flawlessly implements the medi spa/spa program
• Professional team communication
• Strong contribution to the team and medi spa/spa
• Elegant image and appearance
• Maintaining boutique and managing inventory
• Work ethics

Job Types: Full-time, Part-time

Pay: $15.00 - $18.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 10 hour shift
• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Experience:

• Salon &/Or Medical Spa: 2 years (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person

Salary : $15 - $18