Jr. Receptionist

The Junior receptionist works to provide support to the front desk department by performing all necessary administrative duties assigned to streamline the day-to-day operations. In the absence of the front desk supervisor, the front desk manager serves as the point of contact for the consistency and completion of the tasks/duties assigned.

PRINCIPLE RESPONSIBILITIES:

• Verify members on the cap list. Verify PCP via Navi Net; if not, contacts parents

to select Watchung Pediatrics as PCP, documents reference number on PCP.

Printout and send any cap problem forms to appropriate office via inter office mail to be placed in the cap problem book. Office will then forward the printouts

to billing monthly.

• Check in well / scheduled sick patients only (NO WALK IN)
• Monitors and responds to the messages sent by providers and/or parents thru portal and addresses them accordingly in HER.
• Schedule patients’ appointments, with attention to the patient’s PCP, office location and provider’s schedule. Update PCP on system.
• Answer phone calls.
• Lon on to the Que based on assigned schedules or as instructed during high call volume.
• Schedule patients based on calls received, voicemails left and/or messages

thru portal. Note: If New Patient, advises parent to visit our website to obtain forms, information, and upload to the portal to schedule a NP appointment.

SECONDARY DUTIES & RESPONSIBILITIES:

• Completes any other clerical/ data entry duties assigned by FD Supervisor or

Manager as needed.

• Maintain professionalism when interacting with patients and colleagues.
• Portray an organized, professional imagine when associating with parents, insurance companies, and other health care organizations.
• Arrives to work on time for all scheduled shifts. Days off are planned in advance. Absences do not exceed the yearly allotment.
• Has familiarity with EHR.
• Distributes faxes and correspondence as needed.
• Scanning, linking and keyboarding.

GENERAL SKILLS AND ABILITIES:

• Basic scheduling knowledge
• Some medical terminology preferred
• Must have the ability to read, write, and compose letters
• Must be able to work independently and possess strong organizational skills
• Must be able to alphabetize and to perform basic math calculations

EDUCATION & EXPERIENCE:

• High School Diploma
• 1 Year of Customer Service Experience (medical practice preferred)

EMPLOYEE PERFORMANCE STANDARDS:

• Perform quality work within deadlines with or without direct supervision.
• Interact professionally with other employees, patients and suppliers.
• Work effectively as a team contributor on all assignments. Help coworkers when possible.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
• Promotes a positive work environment that encourages the growth,

development and engagement of all staff. Good work attitude, friendly to c- workers, does not disrupt others with loud talk or music.

• Does not bend the rules or policies for selfinterest, recognizes that others are affected by your work and attitude.
• Handles problems with professionalism. Look for alternatives in problem solving, focuses on solutions to problems rather than on obstacles.
• Displays initiative t learn new skills and solve problems.
• Limits personal call and cell phone usages during work hours.
• Has a sense of ownership, assists patients/ visitors when needed rather than ignoring them.
• Professional appearance at all times.
• Stays within the allotted lunch time and returns back to work early when needed.
• Displays respect of practice policies pertaining to dress code; use of internet

for business purposes only; no use of cell phones while clocked in, unless for business purposes, for voice calls, texting and/or internet social media surfing;

respects practice property.

• Good work awareness; uses downtime in a productive manner.
• Flexible to be called in on nonvacation days if needed.
• Appropriately prioritizes work.
• Accepts responsibilities for work area; Does not eat in work area; Drinks in work area are in a lidded cup or a can.
• Dependable, less than 5 unscheduled absences per year. Rarely tardy, less than 5 per year (5 or more minutes after assigned start time)
• At your desk, ready to work at the start of your shift.

WORK REQUIREMENTS:

• Must be able to sit for 8 hours at a time
• Lift more than 25 pounds
• Answer a phone, use a keyboard, scanner and read a standard computer

monitor

Job Description is subject to change according to business needs.

About Watchung Pediatrics

Watchung Pediatrics’ mission is to provide accessible, state-of-the-art healthcare to the children and teens in our communities. As an official, Patient-Centered Medical Home, Watchung Pediatrics strives to be the best pediatric practice in New Jersey caring for patients and their families with knowledge, dedication and compassion.