Reception

POSITION SUMMARY:

This position is comprised of various responsibilities which will be outlined below. It is expected the
employee will excel at each of their responsibilities and be a good ambassador for Waterbabies in the
process.

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• High School diploma (or working towards)
• At least 15 years old
• Experience working families of diverse backgrounds
• Excellent facilitation skills
• Proficient in Microsoft Office

PREFERRED QUALIFICATIONS:

• Previous customer service experience
• Previous POS experience

DESIRED KNOWLEDGE, SKILLS & ABILITIES:

• Excellent verbal and written communication skills.
• Ability to work cross-culturally and relate to a variety of people with ease.
• High energy level, organizational skills, professionalism, and attention to detail.
• Ability to quickly assess situations and make sound decisions

MAJOR DUTIES & RESPONSIBILITIES:

• Provides excellent customer service
• Welcomes all customers with a smile
• Give tour (or explain facility layout) & explain rules to new patrons
• Answer phones, check voicemail, return calls
• Answer questions & distribute flyers
• Help parents create account
• Show them how to use the parent portal
• Provides thorough knowledge of:
  • Company overview (history, locations, sessions)
  • Correct policies & guidelines
  • WaterBabies Program
  • WaterKids Program
  • Adult Aquatic options
  • Special programming (i.e.- Bathtub Babies, Open Swims, Supervised Swims, etc.)
  • Parent portal, to be able to assist parents
• Product Sales:
  • Knowledgeable about all products in order to provide customers with the best options
  • Correctly completes product sales transactions
  • Differentiates between transactions using ShopKeep vs JackRabbit
  • Notifies supervisor when product stock is low
  • Ensure security of cash till & equipment at all times
• Facility Support
  • Support supervisors and peers, as needed
  • Maintain daily cleaning tasks on Daily Task List
  • Maintain emergency action plans
  • Communicate with Facility Manager and/or supervisor regarding any issues at pool facilities.
  • Participates in mandatory staff meetings and applicable trainings

JOB RELATIONSHIPS:

• Reports to General Manager (GM). Responsible to all Managers and Owner
• Interacts frequently with other office staff, instructors, parents of students and facility
  representatives.