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Customer Solutions Manager

Web-Don Inc
Wilmington, NC Full Time
POSTED ON 12/19/2024 CLOSED ON 1/10/2025

What are the responsibilities and job description for the Customer Solutions Manager position at Web-Don Inc?

About Us: At Web-Don Inc, we pride ourselves on delivering exceptional products and solutions that meet our customers' needs. We’re looking for a Customer Solutions Manager who is not just a sales professional, but a strategic partner committed to driving growth and delivering top-notch presence and service within a defined geographic territory.

Position Overview: The Customer Solutions Manager will be an integral part of an assigned Wilmington, NC Customer Care Hub, teamed with a Customer Support Specialist and Specification and Planning Advisor. The team is responsible for managing sales and customer relationships for all products within a designated territory. This role demands a dynamic individual who excels in understanding customer needs, creating tailored solutions, and achieving sales targets. If you are a proactive, customer-focused sales leader with a passion for building relationships and driving business growth, we want you on our team.

Key Responsibilities:

  • Territory Management:
  • Oversee sales activities within the assigned geographic territory, ensuring all sales targets and performance metrics are met or exceeded.
  • Develop and execute a territory sales plan to maximize revenue and market penetration for all products
  • Customer Relationship Management:
  • Build and maintain strong, long-lasting relationships with key customers and stakeholders.
  • Serve as the primary point of contact for customer inquiries, concerns, and feedback, ensuring a high level of customer satisfaction.
  • Sales Strategy and Execution:
  • Identify and pursue new business opportunities within the territory to drive sales growth.
  • Conduct thorough needs assessments with customers to propose tailored solutions that meet their specific requirements.
  • Negotiate and close sales agreements, ensuring alignment with company policies and goals.
  • Market Analysis and Reporting:
  • Analyze market trends, competitive landscape, and customer needs to inform sales strategies and identify opportunities for growth.
  • Provide regular reports on sales performance, market conditions, and customer feedback to the sales leadership team.
  • Collaboration and Coordination:
  • Work closely with the Branch POD’s, marketing, and product teams to ensure alignment on product offerings and promotional activities.
  • Coordinate with your internal team to ensure timely and accurate delivery of products and services to customers.
  • Customer Solutions:
  • Act as a consultant to customers, offering insights and recommendations on product solutions that best fit their needs.
  • Provide technical support and product training to customers as needed to enhance their experience and satisfaction.

Qualifications:

  • Bachelor’s degree in Business, Sales, Marketing, or a related field.
  • Proven experience in sales, preferably in a customer-facing role, with a track record of achieving and exceeding sales targets.
  • Strong understanding of sales processes and techniques, with the ability to tailor solutions to meet customer needs.
  • Excellent communication, negotiation, and interpersonal skills, with a customer-centric approach.
  • Ability to analyze market data and customer feedback to drive strategic decisions.
  • Proficiency in CRM software and sales analytics tools.

Personal Attributes:

  • Highly motivated and results-driven with a proactive approach to identifying and pursuing sales opportunities.
  • Strong problem-solving skills with the ability to address customer issues and find effective solutions.
  • Exceptional organizational and time management skills, with the ability to manage multiple priorities in a fast-paced environment.
  • Passionate about delivering exceptional customer service and building long-term relationships.

What We Offer:

  • Competitive salary and performance-based incentives.
  • Comprehensive benefits package, including health insurance, retirement plans, and more.
  • Opportunities for professional growth and career advancement within a growing company.
  • A collaborative and supportive work environment where your contributions are valued.

Job Type: Full-time

Pay: $65,000.00 - $100,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Work Location: On the road

Salary : $65,000 - $100,000

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