Director of Residential Services

BASIC FUNCTION: 

The Director of Residential Services (DRS) will work in direct conjunction with the executive leadership team and the site leadership and staff to oversee the day-to-day operations of the sites and clients. The DRS is responsible for leading and managing a comprehensive array of residential services. The DRS will lead a team of Residential Managers, Residential Coordinators and DSP’s encompassing multiple locations, over 30 clients and approximately 80 staff.

QUALIFICATIONS:

Bachelor’s Degree in a Business or Social Services related field or commensurate experience in the IDD field with at least five years professional experience and three years of senior leadership experience. Supervisory experience is required.

REQUIREMENTS: 

• Age 21 or older
• Fully vaccinated for COVID-19
• Must have excellent communication skills, both oral and written.

• Must have solid computer skills and understanding of MS Word, Excel and e-mail.
• Must have strong time management, organizational and problem solving skills.
• Must demonstrate integrity and strong background in leading others.
• Must have a belief in and understanding of agency’s mission and ability to promote and communicate the philosophy, mission and values to internal and external stakeholders.
• Must have reliable transportation, a valid Ohio driver’s license with four points or less, and auto insurance.
• Must have satisfactory health, background check and drug test.

RESPONSIBILITIES:

CLIENT-RELATED

• Oversee the overall functioning of the sites, coordinating care though the Residential Managers, Residential Coordinators and Direct Care staff. Seek guidance from the ORO when necessary.
• Ensure client needs are met, including obtaining and maintaining adaptive equipment, assisted technology, other adaptive modifications to the home and property
• Maintain communication with SAs regarding client services and ensure accurate and up to date information is provided to SA and reflected in ISP annually and throughout span as changes are needed.
• Attend all ISP meetings, providing current client specific information and completing any required documentation.  (FRR, Annual Releases and Self Med Assessments) 
• Maintain up to date knowledge of all client’s ISPs—including all medical, psychiatric, behavioral, nutritional, social and physical needs and ensure that staff are adhering to each ISP.
• Ensure appropriate communication systems are in place between Residential and Day/Activity programs.
• Develop and implement UIR prevention plans. Assist in the MUI process when required

OVERSIGHT

• Supervise, coach, mentor and evaluate all staff; includes managing personnel issues, ensuring compliance to agency’s personnel policies, and evaluating and reducing turnover and overtime.
• Monitor and approve timesheets/punches, mileage reimbursements, and time off requests and leaves of absences for all staff. Communicate with HR and payroll as needed and ensure all necessary documentation is complete and submitted.
• Oversee OJT for all new staff, cross-training and PRNs. 
• Maintain up to date knowledge of all client’s ISPS

• Monitor and approve timesheets/punches, mileage reimbursements, and time off requests and leaves of absences for all staff. Communicate with HR and payroll as needed and ensure all necessary documentation is complete and submitted.
• Work directly with HR on all FMLA/LOA requests, status change forms, Worker’s Compensation, ADA and employee corrective actions.
• Document and facilitate corrective actions to staff as needed. Turn in corrective actions to HR as soon as completed.
• Ensure that each site is in compliance with all regulations—including fire drills, severe weather drills, crisis and emergency plans and that sites are stocked with emergency supplies.
• Ensure all site documentation is complete and timely (UIR forms, billing, MARS, Therap, shift notes, weekly checklists, OJT Logs, ETC.)
• Maintain consistent communication with Quality Assurance and Program departments on site needs and seek help or guidance when needed.
• Identify the hiring needs for Welcome House, Inc. and work in conjunction with Human Resources to help facilitate with the interviewing and hiring process.
• Train, evaluate and mentor all direct reports, including annual performance evaluations and ongoing feedback and coaching. Conduct staff meetings whenever needed.
• Ensure staff members are in compliance with all mandated training
• Participate in and monitor Licensure and Medicaid Surveys (where applicable).
• Ensure that schedules for each site meet the needs specified on the CPT.
• Manage and participate in the on-call rotation.

FINANCIAL

• Monitor each client’s banking—including personal billing, bank transactions, audits, client budgeting and receipts, and client budgeting. Try to reduce costs for the clients whenever possible.
• Monitor each site’s monthly budget in partnership with the CFO to ensure that site expenses fall within the allowed budget amount—including all payroll and household expenses.
• Monitor overtime for each site to ensure OT budgets are not exceeded.
• Perform other duties as assigned.