Call Center/Video Teller Representative

Position Title: Call Center / Video Teller Representative

Who we are:

At West Community Credit Union, we believe in something bigger. Something that brings us all together. It’s the idea that we’re all connected, and that there’s a common good worth working for. We’re in the business of building relationships on trust, being honest with our members, and treating everyone fairly.

Our mission is, “To be our members’ lifelong financial partner by truly understanding their stories and delivering smart solutions.” These business practices go further than our members. They are embedded in our Mission, Vision, and Values. Our employees are our most important asset. Without a strong culture and dedicated employees, we would not be able to take such good care of our members. If you want to be a part of something bigger and make a real difference in the community you live in, come and join us!

How will you live out our mission?

This position will have the opportunity to impact members lives daily by interacting with our technology systems to provide a wide variety of information to Members on accounts, debit/credit cards, online and mobile banking, payments, interest rates, loan options, savings programs, research and documentation errors or discrepancies. Through our training and education program you will learn about all of our services and products that you can offer to members after listening to their needs to ensure they pursue smart financial solutions. Maintaining positive relationships with members is a must to identify opportunities to offer deposit, loan, and convenience products to meet a members financial needs. Call Center/Video Teller Representatives are expected to maintain confidentiality of account information and stay up to date on Credit Union regulations, policies, and procedures. Like all positions, there are required reports and records that need to be completed accurately and promptly so attention to detail is a must!

What are we looking for:

· High school graduate or equivalent level of experience

· At least 2 years related experience in a call/contact center

· General knowledge of Credit Union policies and procedures

· Ability to deliver excellent customer service

· Ability to work under pressure and communicate well

· Ability to learn and operate computer software such as Microsoft Word and Excel

· Solid math and bookkeeping abilities

· Ability to work independently and as part of a team

Benefits we offer:

· Competitive compensation package

· Medical, Dental and vision insurance

· Health Reimbursement Account

· Paid time off

· Tuition reimbursement

· Life insurance

· 401(k) matching

· Employee discounts

· Flexible spending account

· Employee assistance program

Job Type: Full-time

Pay: $17.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Shift:

• Day shift

Ability to Relocate:

• O'Fallon, MO 63368: Relocate before starting work (Required)

Work Location: Hybrid remote in O'Fallon, MO 63368

Salary : $17 - $21