Branch Operations Manager (Teller Manager)

Overview
The Branch Operations Manager will manage the Tellers in their daily expectations and activities. This will include but not be limited to ensuring smooth and orderly teller operations and effectively coaching staff to meet sales goals.

Duties

• Responsible for the daily operation of the teller line including but not limited to maintaining proper vault/ATM balancing and inventory, monitoring and balancing monetary instruments, overdraft decisioning, branch totals and perform audits as required, etc.
• Daily management of the Tellers’ tasks and operations including scheduling staff, managing PTO requests, and resolving employee issues, keeping the manager informed as needed.
• Lead by example in all aspects including customer interactions, punctuality and accuracy.
• Achieve individual sales goals set by management and coach branch staff towards achievement of their goals.
• Provide superior customer service, resolving complex customer situations recognizing when to escalate to the Branch Manager for appropriate next steps.
• Interview, selectively hire and assist in career development of Tellers.
• Ensure Tellers are consistently following all bank policies and procedures.
• Provide timely feedback on Teller’s performance.
• Stay informed of all relevant regulations and ensure staff compliance.
• Oversee and ensure optimal branch operations, efficiencies, and staff levels.
• Process all types of transactions, for loans, savings, DDA, etc.
• Act as back up to basic new account opening as needed.
• Participate in community activities that help support Westbury Bank’s community involvement.
• Perform other duties as assigned.

Experience
- Proven experience in a branch banking or financial services role. Ideally 3-5 years.
- Demonstrated expertise in cash handling, relationship management, and customer relationship management
- Previous experience in sales within the banking industry is a plus

Skills
- Excellent communication and leadership skills
- Ability to recognize customer needs and opportunity for referrals
- Understanding of banking regulatory matters and procedures for proper operation - Ability to perform various banking procedures and operations
- Ability to remain professional and composed under pressure

Job Type: Full-time

Pay: $42,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Dependent care reimbursement
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Loan assistance
• Opportunities for advancement
• Paid time off
• Vision insurance

Physical Setting:

• Office

Schedule:

• Monday to Friday
• Weekends as needed

Experience:

• Cash handling: 3 years (Required)
• Banking: 4 years (Required)
• Leadership: 1 year (Required)

Ability to Relocate:

• West Bend, WI 53095: Relocate before starting work (Required)

Work Location: In person

Salary : $42,000 - $50,000