What are the responsibilities and job description for the Program Specialist - Student Success Programs position at Western Michigan University?
Position Details
Posting Summary
College
Merze Tate College
Executive Area
Provost & VP Academic Affairs
Department
Student Success Services
Posting Detail Information
Posting Number
S974P
Job Type
Full Time, Regular
Pay Type
Exempt/Salaried
Pay Grade
D
Campus Location
WMU-Kalamazoo - Main Campus
Salary Range
Pay is commensurate with qualifications and experience, combined with an excellent benefits package.
General Summary
- Serves as the program lead for Student Success Programs. Collaborates closely with department leadership and staff to support and advance Student Success initiatives.
Major Duties
- Leads instructional programs by setting goals, overseeing operations, and serving as the primary representative to University stakeholders.
- Coordinates marketing strategies for Student Success Services, including crafting comprehensive marketing plans and managing social media content to enhance student and faculty participation.
- Recruits’ instructors for program participation and maintains communication throughout the hiring process and the semester. Evaluates student employee performance and effectiveness through regular engagement with instructors.
- Researches and evaluates policies and procedures, incorporating trends and best practices in academic support and success services.
- Analyzes and interprets Student Success Hub usage data to aid decision making regarding the programs.
- Creates and implements curriculum for all Student Success Services’ student employees to ensure utilization of practices for campus-wide academic success
- Reserves classrooms for program review sessions and coordinates with appropriate managers to ensure usage of classrooms.
- Recruits, hires, trains, and evaluates student employees.
Minimum Qualifications
- Bachelor’s degree in related field from an accredited institution.
- Three years’ relevant experience.
- Supervisory or lead experience.
- Strong interpersonal, written, and verbal communication skills with attention to detail.
- Proficiency with word processing, spreadsheet, and presentation software.
Desired Qualifications
Special Instructions to Applicants
- External applicants should use the WMU Application.
- Internal applicants should use the WMU – Internal Application.
Additional Position Information
- Staff Compensation System pay grades and rates are available at: https://wmich.edu/hr/staffcompensation
- Western Michigan University offers generous benefits to its employees including health, dental, vision, life and disability insurance, retirement, and tuition discount for the employee and tuition remission for eligible dependents. To access information about the specific benefits available for this position, s://www.wmich.edu/hr/enrollment-staff
Physical requirements and working conditions
- Office or other indoor work with minimal physical demands such as occasionally lifting or moving materials less than 25 pounds.
- Work is generally performed in a well-lit, temperature-controlled indoor environment with occasional exposure to the outdoors or any number of elements.
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