What are the responsibilities and job description for the Mail Expediter position at Western & Southern Life?
Overview
Sorts and distributes incoming mail to Western & Southern Financial Group (W&SFG). Processes undeliverable mail and refers it to the appropriate department. Tracks all incoming express, registered, certified mail and delivery confirmation, keying information into a database. Provides backup to the mail coordinators when necessary. Works with some supervision and is responsible for making a minimal range of decisions, escalating to manager when appropriate and updating manager on a regular basis
Responsibilities
What you will do :
Sorts and distributes incoming mail to W&SFG.
Opens, reviews and distributes generically addressed mail to appropriate department or associate.
Keys incoming express mail into an automated database for tracking.
Processes undeliverable mail and distributes to field and Home Office associates.
Processes outgoing registered and certified mail, and certificates of mailing, ensuring proper forms are completed and correct fees are charged.
Collects, processes and mails annuity contracts and other correspondence to banks.
Completes W&SFG campus mail runs as scheduled.
Provides backup and assistance to the mail coordinators.
Communicates effectively with customers to provide excellent customer service.
Assembles distributions for W&SFG.
Processes sensitive documents and correspondence confidentially.
Performs other duties as assigned
Complies with all policies and standards
Qualifications
High School Diploma Or GED
Demonstrated experience effectively handling customers and providing excellent customer service and
Demonstrated experience maintaining a calm and professional demeanor when handling demanding situations associated with high volumes of work and multiple tasks. Cite examples of experiences demonstrating flexibility to meet demands and
Demonstrated experience working effectively within a team. Cite examples of going above and beyond the call of duty to assist team members
Demonstrated strong attention to detail with effective organization skills.
Proven ability to effectively interact and communicate with others
Demonstrated basic keyboarding skills.
Basic knowledge of Windows and database applications
Work Setting / Position Demands :
Demonstrated ability to walk (frequent), stand (frequent), stoop (occasional), reach (occasional), bend (occasional, kneel (occasional, crouch (occasional, push, balance (occasional), climb (occasional) and lift a maximum of 50 lbs. unassisted. Position is required to remain in a continuously walking and / or stationary position (standing) for long periods of time. Occasional exposure to hot and cold outdoor temperatures.
a. Push / Pull
i. 12 lbs. or less - Frequent
ii. 13 - 25 lbs. - Frequent
iii. 26 - 40 lbs. - Occasional
iv. 41 - 100 lbs. - Occasional (assisted over 50 lbs.)
v. Over 100 lbs. - Occasional (assisted)
b. Lift / Carry
i. 12lbs or less - Frequent
ii. 13 - 25 lbs. - Occasional
iii. 26 - 40 lbs. - Occasional
Requires the ability to verbally communicate and exchange accurate information to customers and associates on a regular basis. (frequent)
Requires visual acuity to read and interpret a variety of correspondence, procedures, reports and forms via paper and electronic documents, visual inspection involving small defects; small parts, and / or operation of machinery (including inspection); using measurement devices continuously. Visual acuity is required to determine accuracy, neatness, and thoroughness of work assigned. (frequent)
Requires the ability to prepare written correspondence, reports and forms using prescribed formats and conforming to rules of punctuation, grammar, diction, and style on a regular basis. (frequent - Mail Coordinators, occasional for Mail Expeditors)
Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions. (frequent)
Ability to make substantial repetitive movements (motions) of the wrists, hands, fingers, arms, shoulders, hips and waist. (frequent)
Extended hours required during peak workloads or special projects / events.
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