What are the responsibilities and job description for the Customer Service Representative position at Westminster Capital?
About Us: We are a leading organization in Westminster, known for providing exceptional customer service and innovative solutions. We take pride in being a standout firm in telecommunication services, consistently surpassing competitors by delivering personalized support and unmatched care to every customer.
Your Role: As a Customer Service Representative, you will be a key part of our customer-focused team. This role involves ensuring customer satisfaction through professional communication, effective problem-solving, and delivering high-quality service. The position is the catalyst for company growth and promotes the branch brand in the areas of installation and service for commercial customers.
What You’ll Do:
- Provide top-notch customer service by addressing inquiries and offering tailored solutions to customers to drive sales
- Efficiently resolve customer issues while upholding our high standards for service
- Process customer orders, close sales, manage service requests, and account updates with accuracy
- Maintain a thorough understanding of Frontiers products and services to assist customers effectively and provide them with the best services
- Track customer feedback to help enhance customer service and sales strategies
- Work collaboratively with the sales team members to meet and exceed customer service goals
- Strive to uphold our reputation for outstanding customer service
What COMPANY Is Looking For:
- Excellent communication, sales, and customer service skills
- A proactive and problem-solving mindset
- Previous experience in customer service or sales is preferred
- Ability to work effectively in a fast-paced environment
- A commitment to maintaining our reputation for exceptional customer service
- High school diploma or GED
If you’re passionate about delivering excellent customer service and want to join a leading team in the telecommunications and sales industry, this is the perfect opportunity for you. Apply now to be part of our mission to provide outstanding customer care!
Job Type: Full-time
Pay: $45,000.00 - $58,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Ability to Commute:
- Westminster, CA (Required)
Ability to Relocate:
- Westminster, CA: Relocate before starting work (Required)
Work Location: In person
Salary : $45,000 - $58,000