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Maitre D / Lead Host

Will's + Bill's Brewery and Restaurant
Berwyn, PA Full Time
POSTED ON 12/5/2024
AVAILABLE BEFORE 2/1/2025

*Apply to this fun, fast paced host job!
*High volume neighborhood restaurant
*Work side by side with experienced and supportive owners.

Our family is committed to creating an amazing experience and culture for our team.

We recognize and reward hard work and problem-solving.

We take interest in making you better each and every day.

We are good people serving good people.

The Concept:

Father and son, Will and Bill Mangan have created a classic grill neighborhood pub – but really much more… they’ve added a layer of comfort that is stylish, eclectic and energetic. Will’s Bill’s Brewery showcases a large island bar, roaring fireplaces with limestone mantels, vintage sporty decor, tasty and approachable foods from here and abroad. Our bar offers our handcrafted beers, curated worldly whiskeys and wines, and a host of cocktails. W B’s brings to you our passion for hospitality dating from 1948.

At Will's Bill's, we aim to build a team of fun, hardworking, and detail-oriented individuals who are passionate about hospitality. With our proven success from establishments like The Jockey Tavern, Will's Bill's Brewery, and The Crown Tavern, we know that great food, drinks, and service start with great people. Join us and become a part of our dynamic team, where your dedication and enthusiasm will be recognized and rewarded.

The ideal Lead Host/Maitre D is upbeat, personable, and responsible, with a hands-on approach. They should be a team player with excellent communication skills, capable of juggling multiple tasks while maintaining a friendly, composed, and gracious demeanor.

Skills/Responsibilities:

  • Coordinate and maintain the schedule for the host/greeter team
  • Train, support, and develop new team members
  • Provide input on the improvement and delivery of the greeter training programs
  • Work effectively with others to foster a collaborative team environment
  • Capable of managing the front door independently during high-traffic times
  • Proficient in using OpenTable or similar reservation management systems
  • Maintain a positive and welcoming attitude at all times
  • Build relationships with our regulars to make them feel part of the family
  • Greet guests warmly as they enter, ensuring they feel at home from the moment they arrive
  • Understand table numbers, seating arrangements, and the flow of service
  • Handle phone inquiries, confirm reservations, and escort guests to their tables with professionalism
  • Demonstrate strong communication and active listening skills to ensure accurate and clear information is relayed to both guests and the team
  • Take pride in delivering genuine hospitality and creating memorable experiences for our guests

Qualifications:

  • Previous experience in an upscale or high-volume bar environment is preferred but not required.
  • Strong communication and interpersonal skills.
  • Ability to multitask and work in a fast-paced environment.

Salary/Benefits:

  • Average $16-$20 an hour depending on experience
  • Consistent hours and flexible scheduling.
  • 50% off food.
  • Opportunities for career advancement within our company.
  • Training and education in mixology and craft beer.
  • A dynamic and supportive team culture.

Job Types: Full-time, Part-time

Pay: $16.00 - $20.00 per hour

Expected hours: 30 – 40 per week

Benefits:

  • Employee discount
  • Flexible schedule

Shift:

  • 8 hour shift
  • Day shift
  • Evening shift

Ability to Commute:

  • Berwyn, PA 19312 (Required)

Work Location: In person

Salary : $16 - $20

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