What are the responsibilities and job description for the Customer Service Representative position at WinChoice USA?
Job Summary
WinChoice USA is excited to announce a new opportunity in our growing customer service department! We are seeking a dedicated Customer Service Representative who thrives on resolving challenges and providing exceptional support. If you’re passionate about helping others and enjoy problem-solving, we want to hear from you! The ideal candidate will be responsible for providing exceptional service to our clients, addressing inquiries, and resolving issues in a timely manner. This role requires strong communication skills and the ability to work effectively in a fast-paced environment. Multilingual candidates are highly encouraged to apply, as we value diverse language skills that enhance our customer interactions.
Responsibilities
- Respond promptly to customer inquiries via phone, email, or chat.
- Provide accurate information regarding products and services.
- Assist customers with order placement, tracking, and returns.
- Resolve customer complaints and issues with professionalism and empathy.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with team members to improve service delivery and client satisfaction.
- Stay informed about product updates and company policies to provide informed support.
- Uphold high standards of phone etiquette and client services.
Skills
- Excellent communication skills, both verbal and written.
- Proficient in computer usage and office software applications.
- Resolve customer issues efficiently and effectively.
- Work diligently to assist customers at all costs, maintaining a high standard of service.
- Ability to work independently as well as part of a team.
- Strong problem-solving skills and attention to detail.
Join us in delivering outstanding customer experiences while growing your career in a supportive environment!
Job Type: Full-time
Pay: $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Ability to Commute:
- Mountain Pine, AR 71956 (Preferred)
Work Location: In person
Salary : $22
