Community General Manager

Job Purpose

The Community General Manager is responsible for the operational and sales aspects of an assigned community. This also involves managing the profitability of the community and serving as the day-to-day point of contact for residents. The Community General Manager oversees everything from capital improvements, administrative activities, property maintenance, budgeting, sales, human resource management and most importantly, resident relations.

Company Overview

Windward Communities (WC) has an expansive portfolio of manufactured home communities across the country. Currently WC has communities with over 8,000 sites and is positioned to grow in the future. Each community is tailored to the local area with features such as a community clubhouse, swimming pool, playground, dog park, picnic area, and walking trail. We are dedicated to providing a safe, affordable place for families to call home. Check us out at www.livewindward.com

Benefit of working for us based on eligibility

• Medical/Dental/Vision Insurance, Health Savings Account (HSA) & Flexible Spending Account (FSA)
• Paid Parental Leave, Short-term & Long-term Disability
• Industry-leading PTO
• Paid Holidays
• 401k program; Including match
• Tuition reimbursement
• Staff development courses & free online training courses
• Paid training
• Bonus programs
• Employee Assistance Program (EAP)
• Employee/Resident Referral Bonuses
  
  

Duties And Responsibilities

• Ensures residents receive the highest levels of service consistent with Windward Communities’ Customer Service philosophy.
• Responsible for all aspects of the sales and operation success of the community.
• Handles and resolves escalated resident inquiries.
• Ensures maintenance issues are resolved on a timely basis.
• Works with sales team to increase occupancy and to further promote the brand.
• Oversees team member selection, training, scheduling and development and ensure all team members comply with appropriate policies and procedures.
• Works closely with the Regional Vice President of Operations and VP of Sales to plan and manage capital expenditure initiatives, sales and marketing strategies, and drive revenues while maintaining high levels of resident satisfaction.
• Educates and enforces community rules and regulations.
• Processes invoices and expenses on a timely basis, following company expenditure policies.
• Manages rental renewals and balances to maintain occupancy eliminate delinquency in accounts.
• Oversees the eviction process.
• Monitors monthly operating budgets and prepares monthly explanation of P&L variances.
• Assists Regional VP of Operations and VP, Sales with preparation of annual operating budget.
• Ensures compliance with the federal, state and local agencies that regulate fair housing laws.
• Performs other duties as assigned.
  
  

Qualifications

• Property management experience including at least 3 years of supervisory experience
• Strong sales skills, as CGM may serve as the primary driver of sales in the absence of a Sales Manager
• Willingness and ability to communicate effectively with prospective residents, residents, and internal contacts
• General knowledge of property maintenance
• Solid negotiation skills
• Ability to thrive in a fast-paced environment
• Working knowledge of basic accounting principles
• Thorough knowledge of federal, state and local laws pertaining to fair housing and employment law
• Basic computer proficiency including email, internet, and Microsoft Office Suite; experience using Salesforce and/or Rent Manager is preferred.
• Flexibility to respond to community needs during non-business hours.
• A valid driver’s license, clean driving record, and automobile insurance.
  
  

Working Conditions

This job operates in a professional office environment. This job routinely uses standard office equipment such as computers, phones, printers, photocopiers, filing cabinets and fax machines.

We are an Equal Employment Opportunity Employer M/F/D/V. We are committed to equal employment opportunity to all qualified persons, without regard to race, color, religion, creed, ancestry, national origin, age, gender, gender identity or expression, marital status, disability, or other protected status, as established by Federal or State laws.

We comply with the Americans with Disabilities Act (ADA), to provide reasonable accommodations for persons with disabilities.

We are a Drug-Free/Smoke-Free Workplace