Account Services Small Business Specialist

Job Summary: The Account Services Business Specialist will provide excellent service and support to our retail delivery team for new and existing small business accounts. This position requires a strong understanding of small business needs, and ‘normal’ transactions and risks associated with certain types of businesses.  Also included in this role is the knowledge of banking products, emphasizing developing long-term relationships, and providing financial solutions.

Essential Functions:

Client Relationship Management:

• Serve as the primary point of contact for Retail Delivery for small business accounts: offering support, setting up accounts, answering questions, and financial solutions, including account vetting and follow-up.
• Promote the development of trust-based relationships with small business owners, referring business products and services to meet their financial goals.
• Travel to branch locations or business locations to meet with business owners as needed.

Business Development:

• Partner with branch managers and the business development team to support opportunities to acquire new small business members through networking, referrals, and community events.

Consultative Financial Guidance:

• Provide advice and financial solutions.
• Refer credit and treasury management solutions to businesses as needs are presented.

Risk and Compliance:

• Review business documents, risk rate business, and approve the business account before account opening.
• Perform monitoring of small business accounts periodically based on Wings’ risk tolerance and the business account activity.
• Consult/collaborate with the CDD/EDD Business Risk Analyst to bring certain requests for high-risk businesses to the Business Risk Review Committee.
• Analyze transactional data for patterns and anomalies using general reasoning and logic, conducting detailed research, fact-finding, and analysis; develop a narrative from research findings and identification of transaction patterns and anomalies.
• Work with BSA Compliance to address issues or concerns identified in the risk management process.
• Responsible for periodic updates to internal documents involving business accounts, such as policies and procedures.

Collaboration and Leadership:

• Partner with branch managers and other internal stakeholders to deliver small business members a seamless and cohesive experience.
• Act as the subject matter expert for small business banking.
• Suggest improvements to account services processes, focusing on the unique needs of small businesses.
• Generate and track reporting to analyze the effectiveness of the Wings business products and services.
• Generate ideas for new products and services based on data analysis and business member needs.

 Minimum Qualifications:

• Bachelor’s Degree in Business, Finance, Economics or equivalent work experience in banking.
• 2-4 years experience in financial services business banking with:
  • Good understanding of the different types of businesses, associated documents, and registration requirements.
  • Good understanding of ‘normal’ transaction activity associated with different types of businesses.
  • Good understanding of the risks associated with certain types of businesses.
  • Experience in enhanced due diligence monitoring.
• Knowledge of business banking needs, products, and services.
• Experience with banking regulations and compliance working with Customer Due Diligence (CDD), Enhanced Due Diligence (EDD) and Know Your Customer (KYC).
• Experience with Anti Money Laundering (AML) software applications.
• Bondable

 Preferred Qualifications:

• Experience working with small businesses is a plus.
• 3-5 years experience in financial services business banking in the following areas:
  • Banking regulations and compliance (e.g., KYC, AML, BSA).
  • Banking AML software applications.
  • Enhanced due diligence monitoring.
• Work experience working cases in Verafin Software application .
• NCBSO Certification

Pay Range: $27-$35/hr plus 10% annual target bonus. The estimated hiring range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Benefits:
• Generous 401(k) match
• 401k Discretionary Profit Sharing
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short Term and Long Term Disability
• Health Savings Account with company contribution
• Employee Assistance Program
• Paid Vacation, Sick, Floating Holidays and Volunteer Time Off)
• Paid Holidays
• Tuition Reimbursement
• Paid Parental Leave

Salary : $27 - $35