What are the responsibilities and job description for the Customer Service Representative position at WKS?
We are a recognized as one of the most influential consumer product management firms in New Jersey. Our dedicated commitment and keen efforts to create long-lasting relationships between our clients and their consumers are what separates us from the competition. Our clients have hired our team to help them execute their new goals. To ensure that we exceed our client’s expectations, we are looking for a highly-skilled individual to join our team as a Customer Service Representative.
As a Customer Service Representative, you will have the opportunity to train directly with our senior-level executives and gain extensive knowledge on how to effectively represent our clients. Additionally, you will collaboratively work with some of our finest team members across other departments like: Client Relations, Customer Service, and Sales. The Customer Service Representative position is designed for someone with a true passion for fostering positive client relations and creating value!
Responsibilities of a Customer Service Representative:
- Enhance every customer’s experience by providing a genuine, positive, and professional interaction when assisting them both directly in person and virtually over the phone
- Increase new customer acquisitions by utilizing product knowledge to educate potential customers on our client’s products, services, and sales promotions
- Apply market research and competitive pricing to upsell our client’s products and services when it benefits the customer’s needs
- Identify potential client services concerns and facilitate proactive intervention steps
- Ensure any records of the customer’s contact information, billing address, installation date, and preferred sales package are correct before submitting them to our Sales team
- Gain full comprehension of our client’s campaign goals, current promotions, new expansions, and sales targets by attending all conference calls and participating in on-site training sessions
- Collaborate with fellow Customer Service and Sales team to establish and achieve daily sales goals
Customer Service Representative Preferred Skills:
- Charismatic, empathetic, and personable demeanor that is well-perceived by potential customers and fellow Client Service Trainees
- Adaptable to fast-paced environments and flexible working both independently and collaboratively in a team
- Extroverted nature and confident in verbal communication, visual presentation, and public speaking
- Solution-oriented and provides creative, clear, and concise responses to our customer’s issues through critical thinking
- Self-driven, motivated, and eager to train with our senior-level Client Service Trainees to develop stronger relationship-building skills with our clients
Basic Qualifications for a Customer Service Representative:
- High School diploma or comparable certification required
- Certification in customer relations, customer service, or a similar field recommended
- Bachelor’s degree in Business Administration, Business Management, Communications, or other related field preferred
- 0-3 years of experience working in Client Services, Client Relations, Customer Service, and Sales preferred
- Flexible schedule and reliable transportation to meet directly with clients
Salary : $46,000 - $56,000
