What are the responsibilities and job description for the FOH Utility position at Wolfgang Puck?
Job Summary The FOH Utility is responsible for assisting the food servers and bartenders during service, proper set-up and maintenance of functioning spaces, as well as serving guests and keeping the side stations clean and well stocked.
Essential Job Functions
Education: High School Diploma or general education degree (GED)
Knowledge, Skills, & Abilities
While performing the duties of this job, the employee is regularly required to stand for extended periods of time, twist at the neck and trunk, bend at the waist and stoop, kneel, crouch, or crawl. The employee is occasionally required to reach with hands and arms, reach overhead, above shoulders and horizontally. Employees will use hands to handle objects and tools, and operate service equipment. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 40-pound objects. Vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Employees may use vision to monitor food quality and quantity and may also order supplies, etc.
Work Conditions: May require evening and weekend hours. While performing the duties of this job, the employee generally works in an indoor front of restaurant and kitchen environment with exposure to heat from ovens, hot foods and steamers and cleaning chemicals, fumes, equipment, and metal objects. You will usually be based indoors, splitting your time between the front of the restaurant and the kitchen. The noise level in the work environment is usually moderate but may be loud dependent on specific work site and/or equipment operation.The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.
Wolfgang Puck Group is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, sexual orientation, veteran status, or on the basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here: EEOC Poster.
Essential Job Functions
- Consistently offers professional, engaging and friendly service
- Speak and interact with both new and regular customers
- Make and serve specialty coffee and tea beverages
- Adhere to recipes and presentations for food and beverage items
- Deliver food and drink orders from the kitchen and coffee counter to customers’ tables rapidly and accurately
- Maintains table setting by removing courses as completed; replenishing utensils; refilling water glasses
- Clear and reset tables within established standard timings and guidelines.
- Clean service stations, fill ice bins and restock storage and fridge items according to established
- par levels
- Complete all side duties as assigned
- Act as the contact point between Front of the House and Back of the House staff
- Communicate food orders to chefs, paying attention to priorities and special requests (e.g. food allergies)
- Ensures all service stations in the kitchen are stocked and ready for service.
- Removes soiled dishes from table; brings to dish washing area.
- Completes set up and teardown of banquet and dining events as assigned.
- Sets tables with silverware, glassware and other items.
- Removes soiled linen, restocks work area with clean linens.
- Stocks servers’ station with supplies.
- Inform a manager and or server if guests have any issues when food is delivered.
- A thorough understanding and knowledge of all menus, food, food preparation, coffee preparation and styles and table side serving techniques.
- The ability to present menus and explanations for all menu and beverage items as well as specials of the day.
- The ability to communicate customer orders clearly through written forms.
- Performs other job-related duties as assigned
Education: High School Diploma or general education degree (GED)
Knowledge, Skills, & Abilities
- Ability to keep area clean and organized
- Ability to maintain composure and stay focused
- Ability to work well under pressure in a fast paced, high volume environment
- Ability to work as a team, stay organized, handle various tasks at one time
- Must be able to effectively understand and convey written and verbal information to guests and coworkers
- Must possess a service orientation – actively looking for ways to help others
- Professional presentation and positive attitude
While performing the duties of this job, the employee is regularly required to stand for extended periods of time, twist at the neck and trunk, bend at the waist and stoop, kneel, crouch, or crawl. The employee is occasionally required to reach with hands and arms, reach overhead, above shoulders and horizontally. Employees will use hands to handle objects and tools, and operate service equipment. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 40-pound objects. Vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Employees may use vision to monitor food quality and quantity and may also order supplies, etc.
Work Conditions: May require evening and weekend hours. While performing the duties of this job, the employee generally works in an indoor front of restaurant and kitchen environment with exposure to heat from ovens, hot foods and steamers and cleaning chemicals, fumes, equipment, and metal objects. You will usually be based indoors, splitting your time between the front of the restaurant and the kitchen. The noise level in the work environment is usually moderate but may be loud dependent on specific work site and/or equipment operation.The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.
Wolfgang Puck Group is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, sexual orientation, veteran status, or on the basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here: EEOC Poster.