What are the responsibilities and job description for the Customer Experience Supervisor position at Worldwide Foam?
Job Description
Job Description
Join Our Team as a Customer Experience Supervisor!
Location : Onsite in Elkhart
Schedule : Monday - Friday, 8 : 00 AM - 5 : 00 PM
Who We Are :
At Worldwide Foam, we don't just create solutions-we create experiences! As a leader in our industry, we take pride in delivering innovation and top-tier service while fostering a supportive, inclusive, and dynamic workplace. If you're passionate about leadership, customer satisfaction, and driving team success, we want you on our team!
What You'll Do :
As a Customer Experience Supervisor , you'll be the heart of our CXS team. Imagine yourself leading a group of talented specialists, resolving challenges with ease, and ensuring every customer walks away with a smile. Your mission :
- Lead and Motivate : Inspire a team of 10-15 Customer Experience Specialists to exceed expectations daily.
- Optimize and Innovate : Refine processes, track performance metrics, and collaborate with logistics partners to ensure every delivery is seamless and on time.
- Be the Hero : Tackle customer escalations head-on and turn challenges into success stories.
- Drive Growth : Analyze trends, share insights with leadership, and help us set new standards for excellence.
What You Bring :
Why You'll Love It Here :
Ready to Lead the Way?
We're looking for a trailblazer who's ready to inspire, improve, and make an impact. If you're excited to take charge and elevate the customer experience, apply now! Submit your resume and a cover letter telling us why you're the perfect fit.
Join Worldwide Foam-where innovation meets opportunity!
Applicants are advised that a comprehensive background check and drug screening will be conducted as a condition of employment. Submission of an application implies consent to these screenings, and employment is contingent upon successful completion of the checks in accordance with applicable laws and regulations.
