Head of Operations

Overview

Wrench Group is focused on operational expansion and excellence with all of our partner brands and with this comes the opportunity to onboard talent that is focused on ensuring the efficient delivery of services, the optimization of resources, and the achievement of exceeding our customer's expectations.  With this, we are seeking Operational leaders who will drive excellence across service delivery, workforce management, and operational performance to achieve company goals starting in our Southeast markets.

We are a national leader in home repair, replacement, and maintenance services specializing in heating, ventilation and air conditioning, plumbing, water, and electrical services. Our partner locations have developed strong reputations with brands that date back to the 1940s. At Wrench Group, we are a group of like-minded individuals focused on achieving the highest customer satisfaction possible through our strong network of technicians, sales, customer service, and support staff.  Our business model looks to partner with organizations that have great leadership and proven winning cultures. The focus is supporting businesses that already have a proven track record to help them accelerate growth and deliver customer thrill at every touchpoint. 

What will you do?

Strategic Leadership:

• Develop and execute operational strategies aligned with organizational goals in HVAC, plumbing, and electrical service sectors.
• Analyze market trends and operational data to identify opportunities for growth, cost savings, and efficiency improvements.
• Collaborate with executive leadership to set business priorities and establish long-term objectives.

Operational Excellence:

• Oversee day-to-day operations, ensuring seamless service delivery and adherence to safety and regulatory standards.
• Implement best practices, SOPs, and systems to optimize workflows, fleet management, and inventory control.
• Drive continuous improvement in project execution, scheduling, and quality assurance processes.

Team Development & Leadership:

• Build, mentor, and lead a high-performing operations teams
• Foster a culture of accountability, professionalism, and customer focus across all levels of the organization.
• Ensure adequate training and professional development to meet evolving industry standards and technologies.

Financial & Performance Management:

• Establish and monitor operational budgets, ensuring cost-effective management of resources.
• Track key performance indicators (KPIs) to evaluate productivity, service quality, and profitability.
• Drive revenue growth by identifying new service opportunities and enhancing existing offerings.

Customer Focus:

• Champion a customer-centric approach to ensure exceptional service delivery and high levels of customer satisfaction.
• Address escalated customer concerns and resolve issues promptly to maintain strong client relationships.

Regulatory Compliance & Safety:

• Ensure compliance with industry regulations, building codes, and environmental standards.
• Promote workplace safety through the development and enforcement of safety protocols and training programs.

Do You have what it Takes?

• Bachelor’s degree in business administration and operations management.
• 10 years of progressive leadership experience in operations within the HVAC, plumbing, or electrical services industry.
• Proven track record of managing multi-location service operations and achieving financial and operational goals.
• Strong analytical and strategic thinking skills with a results-driven approach.
• Exceptional leadership and interpersonal skills to manage diverse teams effectively.
• Knowledge of industry-specific software, technologies, and best practices.
• Expertise in operational metrics, budget management, and process optimization.