What are the responsibilities and job description for the Racquet Pro Shop Associate Summer 2025 position at Yellowstone Club?
Yellowstone Club is a paradise in Montana. A private residential community in Big Sky, Montana, Yellowstone Club offers its Members the world’s only private ski and golf community. With fabulous skiing and snowboarding and the most gorgeous spring and summer weather to enjoy the 18-hole golf course, rivers, hiking, biking, and more, our Members love being a part of this exceptional community. Racquet’s facilities include 3 new hard tennis courts, 6 new pickleball courts, 2 platform tennis courts and plans are underway to build 2 new padel courts by summer of 2025. Our employees make the Yellowstone Club experience come alive. If you would love being a part of the Montana charm and providing the highest level of guest service, ensuring no detail is too small to overlook, and being a part of creating experiences, then Yellowstone Club is looking for you.
The purpose of the Racquets Pro Shop Associate is to oversee the merchandise and operations of the pro shop, manage scheduling for court reservations and lessons, and provide outstanding guest service while adhering to Yellowstone Club’s standards and expectations.
Major Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description is only a summary of the typical functions of this position and should not serve as an exhaustive or comprehensive list of all the possible duties, tasks and responsibilities being performed by people assigned to this classification. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Experience/Education Required
High school diploma, GED or vocational training or job-related course work; One to two years’ experience in customer service; Strong verbal/written communication, interpersonal, and analytical skills; Previous cash handling experience; Ability to interact and maintain positive relationships with Members, guests, co-workers, and management.
Experience/Education Preferred
Prior experience in a pro shop, racquet sports environment, or a related field, as well as knowledge of racquet sports, including tennis and pickleball.
Certificates & Licenses
Valid State Driver’s License
Computer Skills
Microsoft Office suite; Relevant POS system experience.
Language Ability
Able to speak clearly and effectively with Members, guests, co-workers, vendors and other Yellowstone Club departments. Able to write clearly and legibly.
Math Ability
Competence in basic math skills for inventory management and sales transactions.
Reasoning Ability
Ability to solve problems and/or know when it is necessary to get a higher level employee involved.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work for this position is usually performed in a climate-controlled environment. However, the employee may be required to work outside in heat, extreme cold, rain, wind, snow or inclement weather as the demands of the position so dictate.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to sit, sometimes for several hours at a time, and use their hands and fingers to operate a computer. The employee is occasionally required to lift up to 30 pounds. The employee is constantly required to walk, stand, stoop, bend, twist, reach and work with hands and arms. The employee is constantly required to talk and/or hear. The employee is constantly required to use their vision to perform an activity such as but not limited to: reading product information guides, price tags, labels, etc.. Preparing and analyzing data and figures, viewing a computer terminal, extensive reading and determining the accuracy, neatness, attention to detail, and thoroughness of the work assigned.
The position offered is a seasonal position located in Big Sky, Montana.
Yellowstone Club offers great benefits including:
To apply, please visit www.yellowstoneclub.com and click on "YC Careers" at the bottom of the homepage.
The purpose of the Racquets Pro Shop Associate is to oversee the merchandise and operations of the pro shop, manage scheduling for court reservations and lessons, and provide outstanding guest service while adhering to Yellowstone Club’s standards and expectations.
Major Responsibilities
- Ensure that each member and guest receives outstanding guest service in a guest friendly environment which includes greeting and acknowledging every member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
- Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing Yellowstone Club professionally with our members and guests and assure that all transactions with guests are handled in a legal and ethical manner.
- Understand and apply all property safety and security procedures to maintain a secure and safe environment for employees, members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact the General Manager or Human Resources immediately.
- Maintain a favorable working relationship with all Club employees to foster and promote a positive working environment.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Maintain and oversee merchandise inventory, ensuring products are displayed neatly, stocked adequately, and priced accurately.
- Schedule court reservations for tennis, pickleball, and other racquet sports in an efficient and organized manner.
- Manage phone and email communications, addressing Member and guest inquiries promptly and professionally.
- Schedule lessons for Members and guests with appropriate racquet professionals.
- Utilize comprehensive knowledge of racquet sports and pro shop merchandise to assist Members and guests effectively.
- Provide accurate and timely information about services, programs, and events.
- Execute all point-of-sale transactions accurately and efficiently.
- Maintain a clean, organized, and inviting environment within the pro shop and surrounding areas.
- Collaborate with racquet professionals to ensure seamless scheduling and service delivery.
- Assist in preparing in-store displays and visual merchandising to meet Club standards.
- Monitor and restock inventory, reporting low stock levels to management.
- Assist with promotional efforts for racquet sports events and activities.
- Handle Member and guest complaints or issues with professionalism, escalating as needed.
- Provide support for organizing racquet-related tournaments or special events.
- Maintain privacy of Members and guests at all times.
- Perform all responsibilities in alignment with Yellowstone Club’s policies, procedures, and service standards.
This job description is only a summary of the typical functions of this position and should not serve as an exhaustive or comprehensive list of all the possible duties, tasks and responsibilities being performed by people assigned to this classification. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Experience/Education Required
High school diploma, GED or vocational training or job-related course work; One to two years’ experience in customer service; Strong verbal/written communication, interpersonal, and analytical skills; Previous cash handling experience; Ability to interact and maintain positive relationships with Members, guests, co-workers, and management.
Experience/Education Preferred
Prior experience in a pro shop, racquet sports environment, or a related field, as well as knowledge of racquet sports, including tennis and pickleball.
Certificates & Licenses
Valid State Driver’s License
Computer Skills
Microsoft Office suite; Relevant POS system experience.
Language Ability
Able to speak clearly and effectively with Members, guests, co-workers, vendors and other Yellowstone Club departments. Able to write clearly and legibly.
Math Ability
Competence in basic math skills for inventory management and sales transactions.
Reasoning Ability
Ability to solve problems and/or know when it is necessary to get a higher level employee involved.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work for this position is usually performed in a climate-controlled environment. However, the employee may be required to work outside in heat, extreme cold, rain, wind, snow or inclement weather as the demands of the position so dictate.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to sit, sometimes for several hours at a time, and use their hands and fingers to operate a computer. The employee is occasionally required to lift up to 30 pounds. The employee is constantly required to walk, stand, stoop, bend, twist, reach and work with hands and arms. The employee is constantly required to talk and/or hear. The employee is constantly required to use their vision to perform an activity such as but not limited to: reading product information guides, price tags, labels, etc.. Preparing and analyzing data and figures, viewing a computer terminal, extensive reading and determining the accuracy, neatness, attention to detail, and thoroughness of the work assigned.
The position offered is a seasonal position located in Big Sky, Montana.
Yellowstone Club offers great benefits including:
- Free transportation to and from Bozeman
- Complimentary shift meals
- Health Benefits for all Seasonal Employees
- 401k eligibility and bi-weekly match
- Access to onsite fitness center 24/7
- Discounted Employee Housing in Big Sky or Bozeman
- Discounts to over 1000 retailers through ADP LifeMart and Expert Voice
- End of season employee appreciation day and retail sale
- Access to Employee Store in Bozeman
To apply, please visit www.yellowstoneclub.com and click on "YC Careers" at the bottom of the homepage.
Salary : $18 - $20
