What are the responsibilities and job description for the Operations Manager position at Yum! Brands?
Operational Leadership
Guest Experience
Financial Performance
Talent Development
Sales & Marketing Collaboration
Culture and Visibility
Experience:
Salary Range: $123,000 to $135,000 annually bonus eligibility. This is the expected salary range for this position. Ultimately, in determining pay, we'll consider the successful candidate's location, experience, and other job-related factors.
- Lead and support 3 Area Coaches to ensure high visibility in restaurants, proactive problem-solving, and strict adherence to operational procedures.
- Conduct regular restaurant visits to assess performance, identify opportunities for improvement, and ensure operational excellence.
- Implement and monitor compliance with brand standards, safety protocols, and quality assurance processes.
Guest Experience
- Drive a guest-first culture by ensuring exceptional customer service across all locations.
- Address and resolve escalated guest concerns and operational challenges.
- Utilize feedback mechanisms to continuously improve the guest experience.
Financial Performance
- Monitor and analyze key financial metrics, including sales, labor, food costs, and profitability.
- Partner with Area Coaches to develop and execute strategies to achieve financial targets.
- Identify trends and recommend action plans to enhance financial outcomes.
Talent Development
- Collaborate with the HR team to recruit, train, and retain high-performing management talent.
- Develop a robust management bench to ensure succession planning and operational continuity.
- Provide coaching and development opportunities for Area Coaches to enhance their leadership skills.
Sales & Marketing Collaboration
- Work with the Marketing team to identify and execute strategies to drive sales and build brand loyalty.
- Analyze market trends, guest demographics, and competitor performance to recommend innovative sales tactics.
Culture and Visibility
- Foster a culture of engagement, accountability, and recognition within restaurants.
- Promote strong visibility of Area Coaches within restaurants to drive team engagement and operational excellence.
- Act as a visible and approachable leader for restaurant teams, providing guidance and support.
Experience:
- Proven experience in multi-unit restaurant management, preferably within the QSR or casual dining industry.
- Strong leadership skills with a track record of developing and managing high-performing teams.
- Financial acumen, with the ability to analyze performance metrics and implement improvement strategies.
- Excellent communication, organizational, and problem-solving abilities.
- Collaborative mindset with experience working across departments to achieve shared goals
Salary Range: $123,000 to $135,000 annually bonus eligibility. This is the expected salary range for this position. Ultimately, in determining pay, we'll consider the successful candidate's location, experience, and other job-related factors.
Salary : $123,000 - $135,000
