What are the responsibilities and job description for the IT Analyst I - Production Systems (MES) 3rd Shift position at ZF Group?
Job description: Position Summary
Administration of production IT systems for complex production processes and automation solutions. This position focuses on monitoring, trouble shooting and repairs for computer systems in the production automation area and their associated data interfaces.
THIS IS A 3RD SHIFT POSITION. THE SELECTED CANDIDATE WILL BE EXPECTED TO WORK 11:00 PM TO 7:30 AM EST, MONDAY - FRIDAY. THEY MUST ALSO WORK EVERY OTHER WEEKEND.
What you can look forward to as an IT Analyst I (3rd Shift)- Incident requests and Incident escalation to 2nd level support
- Plant IT applications and developers’ team to support plans and implementations necessary to ensure production requirements are met
- Plans; conducts; and executes shop floor production support activities.
- Monitors and ensures system availability for shop floor production systems. Participates in IT shop floor projects or system enhancements.
- Provide technical clarification and resolve problems that impede production.
- Provides diagnostics for the data interface between the cell computers and low-level control systems (PLC). Services the test rig computers.
- Provides after hours / on-call support for the plant IT shop floor systems.
- Performs software updates and data backup.
- Participates in commissioning of IT systems in the assembly and test facilities area.
- Acts as liaison with the IT software development department and the plant maintenance department.
- Associates Degree’s in a technical field and 2 years of directly related experience (extensive experience will be considered in lieu of degree)
- Highly proficient with Microsoft Office (e.g. Excel, Word, PowerPoint, etc.).
- Strong troubleshooting and diagnostic skills with the ability to think logically and analytically.
- Broad knowledge of commonly used concepts, practices, and procedures within IT.
- Experience in providing customer support on technical issues.
- Preferred experience in a manufacturing environment
- Preferred solid knowledge in the configuration and usage of computer networks (LAN / WAN).
- Preferred experience with Siemens S7 PLC and Siemens WinCC application.
- Ability and willingness to work varying shift schedules depending on production requirements.
- A supportive collaborative team environment
- Annual Incentive Plan
- Paid Vacation
- 401k Plan
- Health Care Benefits
- Paid Holidays
- A strong diversity culture
- Supportive Employee Groups and community outreach activities
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