What are the responsibilities and job description for the Technical Support Engineer position at Zillion Technologies, Inc.?
Role: Technical Support Engineer/Specialist
Location: Lansing, MI
100% Onsite
General Summary of Function/Purpose of Position
This position serves as an analyst performing a wide range of professional assignments in an Information Technology environment. Serving as a technical expert, provides problem diagnosis, implementation, administration, support and maintenance of computer hardware, software and network products. Analyst provides on-site or remote access diagnosis and resolution of computer hardware and software problems using a highly integrated and specialized set of diagnostic tools with elevated privileges. The position also serves to lead, coordinate and oversee teams that work on processes, procedures and technical specifications; plans, designs and oversees analytical and technical assignments and the implementation of computer hardware, software and network components.
What are the essential duties of this position?
Communicate effectively, both orally and in writing, with users, unit staff and Managers
Maintain a broad system knowledge, knowledge of computer related equipment, and end user software
Analyze operational problems
Investigate alternative solutions and potential risk
Initiate corrective action
Record and report status
Teach and assist other staff and users
Project management
Server support
Telecommunications support
Database systems support
Enforce security standards
