Nordic Customer Service Analyst

Are you passionate about data-driven decision-making and improving customer service? Join us at Allente!
Join Allente as our new Nordic Customer Service Analyst!
Do you love turning data into action and making customer service shine? Then you might be the perfect match for our CS Analyst role!

At Allente, we’re on a mission to deliver first-class entertainment and customer experiences across the Nordics. As our new Customer Service Analyst, you’ll be the detective behind the numbers — analyzing trends, optimizing processes, and ensuring our customers get the best possible service.

What you'll do:
✅ Analyze KPIs and turn numbers into actionable insights
✅ Work closely with vendors and internal teams to forecast, plan and optimize
✅ Identify trends, bottlenecks, and opportunities for improvement
✅ Present your findings to drive real change (yes, people will listen!)
✅ Keep track of costs and make sure we stay smart and efficient
✅ Make customer service magic happen — backed by data, of course!

Who you are:
Analytical with a strong business mindset
A natural when it comes to presenting insights
Great at collaborating with teams and vendors
Loves solving problems and improving processes
Skilled with data tools (Excel, Power BI, SQL, Tableau – you name it)
Customer-focused with an eye on the big picture

What’s in it for YOU?
At Allente, we like to #Dare to try new things, #Care about our people, and #Share our knowledge. We’re all about creating a culture of accountability, curiosity, and collaboration, where everyone feels valued and can make a real impact.

Here’s what we offer:

• A permanent position with one of the biggest media providers in the Nordics

• Career growth opportunities in a young but well-established company

• Extra days off on top of your standard vacation days

• Great insurance and pension plans to keep you covered

• An Allente TV subscription for your entertainment

• Plus, you’ll join a welcoming team that’s eager to help you grow, give you the chance to gain international experience, and cheer on new ideas! We’re big on working together and keeping things fun.

Application

Ready to bring some extra fun to everyday life? Join Allente and be a part of our exciting journey!
If you’re ready to make a real impact, have fun with data, and help shape Allente’s customer service of the future — hit apply today!

We’re reviewing applications on a rolling basis, so don’t wait to apply!

Department Customer Success & Customer Experience Locations Oslo, Stockholm Remote status Hybrid Employment type Full-time