Customer Success Manager

Are you a tech-savvy problem solver who loves helping clients succeed? Join Benifex as a Customer Success Manager and turn challenges into value with our leading HR-Tech platform! 🚀💚
Apply for this job We usually respond within two weeks

At Benifex, we’re on a mission to revolutionize employee benefits and engagement. Born from the merger of Benify and Benefex, we’ve combined forces to build remarkable experiences that employees love. With 1,200 Benifexers across 14 global offices, we partner with 3,000 customers in 120 countries, supporting 5 million users worldwide 🌍. Ready to be part of an exciting journey ahead? Welcome to Benifex!
About the role
As a Customer Success Manager, your primary responsibility will be to support our customers in utilizing our platform to maximize value and ensure customer satisfaction.

Working alongside our Account Managers, you will nurture and sustain our long-term customer relationships. You will be responsible for driving improvements within the customer segment, owning the processes independently. These tasks are mainly technical, requiring a proactive mindset to maintain and enhance customer value. The role involves handling a wide range of cases varying in scope and complexity. You'll act as the pivotal point of contact, with a strong focus on problem-solving, ensuring cases are resolved promptly and customers receive quick feedback.

You will for instance

• Operate within our systems to manage deliveries.
• Build and maintain daily communication with both customers and internal colleagues.
• Adapt the platform to meet customer-specific needs proactively to increase value for the customer.

Who we are looking for 🔎
As a Customer Success Manager, you’ll be the central point of contact for our clients—navigating challenges with a solution-oriented mindset and a passion for building strong relationships. You are adaptable and thrive in a dynamic environment, proactively identifying and resolving issues of varying complexity. With strong organizational skills, you manage your responsibilities independently while ensuring a structured and timely approach to case resolution. Collaboration comes naturally to you, and you enjoy working cross-functionally to deliver the best outcomes. You see change as an opportunity and are always looking for new ways to create value and build trust with both customers and internal departments.

We expect you to have

• One or more years of experience in a similar role, working in a coordinating, business-oriented manner with ongoing customer contact.
• A strong interest in technical solutions and problem-solving, as the role is primarily technical, involving complex and simple cases.
• Strong skills in Microsoft Office (Outlook, Excel, Teams, PowerPoint, Word).
• Professional proficiency in Swedish and English, both spoken and written.

It's a bonus if you also have

• Experience of working at a SaaS company.
• Professional proficiency in Danish, spoken and written.
• Hold a university degree in economics, business, administration, or a related field.
• Experience working with systems such as JIRA and/or Salesforce.

Perks of being a Benifexer

• Collective agreement 📝
• Wellness allowance of 4000 SEK 🏃‍♂️
• 30 vacation days ☀️
• ITP1 pension
• Lifeplan - a leading financial advisory service that offers personalized advice for maximizing your pension savings 📈
• A variety of social events and activities at our offices
• Workation - possibility to work abroad within EU & UK 2 weeks/quater 🌍
• Hybrid working - minimum 3 days/week from the office.

As a Benifexer, you'll enjoy a forward-thinking culture that encourages personal and professional growth. We offer an entrepreneurial environment that values creativity and new ideas, with a commitment to diversity and inclusion. With a nearly gender-balanced team, we prioritize creating a supportive workplace where everyone can thrive.

Practical information

• Start: As soon as we find the right match, preferably in June.
• Extent: Full-time, 100%
• Location: Apelbergsgatan 33A, Stockholm. We offer great flexibility for hybrid work, with minimum 3 days/week in the office.

📢 Interested in the role of Customer Success Manager? Apply by submitting your CV and/or your LinkedIn profile using the application form below. We screen applications continuously, so ensure to apply as quickly as possible.

Please let us know if you need any reasonable adjustments for interviews by replying to the email you will receive after you apply.

Department Customer Success Role Customer Success Manager - Nordics Locations Stockholm Remote status Hybrid Contact Malin Hagström Talent Acquisition Specialist – People & Culture